Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Most expect to see CS emerging as a growth engine.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core . Driving Expansion .

Scorecard 111

Scorecard Start-ups Customer Experience 111

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey.

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Logicalware

FEBRUARY 20, 2024

In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. And that’s where customer journey orchestration comes into play. This can damage the customer experience.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Comm100

NOVEMBER 15, 2022

There’s no doubt that telephone remains a stalwart customer service channel. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver.

Omnichannel 80

Omnichannel Social Media Customer Retention Customer Service 80

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. With U-Assist, agents are guided in real-time during calls with next-best action based on customer intent, conversation content, sentiment and emotion. PALO ALTO, Calif. ,

Contact Center 189

Contact Center AI Education Healthcare 189

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

Fonolo

SEPTEMBER 4, 2018

But this thought is so wrong — and, sadly, growing in popularity — that it really needs correcting. Mr. Yang was taking up the very important issue of long-term structural unemployment in the face of growing automation. We addressed this on the blog: No, Google’s Duplex is Not Going to Replace Call Centers.

AI 209

AI Contact Center Start-ups Innovation 209

Hodusoft

MARCH 21, 2024

billion in 2019 and is expected to grow at a CAGR of 7.4% Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue. Chris says, “Your teams should be talking about, ‘What journey do I need to build to get my customer to their outcome?’”

Net Promoter Score 83

Net Promoter Score NPS Touchpoint Technology 83

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction. This enhances your user engagement and ensures your customers are always informed.

Customer Satisfaction 83

Customer Satisfaction Sales 83

Customer Bliss

JUNE 9, 2021

Both customer and company are better off because they are in each other’s lives. Ask how we will and will not grow. First, leaders are clear about how they will and will not grow. I learned a term that describes this approach to fearlessly sharing, that builds bonds with customers: “radical transparency.”

Hospitality 115

Hospitality Hospitality Customer Relationship Business Growth 115

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Those who can communicate with clients, customers, and partners more cost-effectively can offer competitive pricing or invest in innovation, giving them an edge over competitors.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Client Communication : Effective communication fosters trust and reduces misunderstandings, leading to smoother client relationships and increased customer satisfaction.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

The Customer Service Blog

DECEMBER 29, 2022

The Customer Service Blog has just hit the amazing milestone of a QUARTER OF A MILLION readers! In fact we now have more readers in the USA than any other country, including the UK where we are based. Many thanks to all our readers across the globe for helping to make this the fastest growing customer service blog in the world!

Social Media 52

Social Media Customer Service 52

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be.

Customer Acquisition 101

Customer Acquisition Customer Relationship Customer Retention Start-ups 101

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Together, these elements have contributed to a growing skepticism towards government entities, manifesting in lower levels of public trust and confidence. You can read the full story here.

Government 75

Government Social Media Artificial Intelligence Legal 75

Hodusoft

MAY 24, 2022

Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. What are cloud-based contact centers? during the forecast period, reaching USD 36.1

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Hodusoft

JUNE 30, 2022

Advantages of a Business Telephone System for Growing Your Small Business. Not only does it prove to be a vital asset for remote teams to effectively communicate with customers, prospects, and each other, but it also contributes to the growth of your business. Allows feature customization. These advantages include: .

Sales 98

Sales Customer Expectations Customer Experience Technology 98

Hodusoft

JANUARY 18, 2022

This blog explores factors influencing the auto dialer software market in 2022 , such as manufacturing techniques and methods, distribution channels, and models of products. However, based on the software you choose to use, there are cloud-based auto dialer alternatives. What is an autodialer? a voice modem .

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. It is easier and also cheaper to retain existing customers than onboard new ones.

Customer Acquisition 83

Customer Acquisition Customer Retention Machine Learning Social Media 83

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

Start-ups 95

Start-ups Customer Experience 95

ClientSuccess

JANUARY 30, 2023

Vectors by Vecteezy As the growth of your business accelerates, you may face a difficult decision: when and how to scale up your customer success team. Scaling up at the right time with the right approach ensures that customers get the support they need while reducing burnout in your organization.

Customer Relationship 70

Customer Relationship Start-ups Technology Technology 70

Execs In The Know

APRIL 8, 2022

Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. A key change is the need for seamless omnichannel communication with the growing use of digital channels by customers.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. We hope you will find this useful!

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

MattsenKumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Always be listening, learning and growing.

Start-ups 101

Start-ups Customer Loyalty Customer Satisfaction Sales 101

Hodusoft

JANUARY 1, 2024

If trends are to be believed, digital banking users in the United States are projected to grow year-over-year to nearly 217 million by 2025. In this blog, we will delve into the importance of virtual banking and the role of IP PBX Software in streamlining remote financial services. That number was 197 million in March 2021.

Finance 52

Finance Compliance Artificial Intelligence ML 52

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. What is a Customer Health Score? What is a Customer Health Score?

NPS 89

NPS Touchpoint CRM Customer Relationship 89

Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. Mistake #1: Making the Wrong Staffing Decisions.

Start-ups 95

Start-ups Technology Technology CRM 95

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.),

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71