Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

Totango

FEBRUARY 9, 2024

Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth. Measuring and analyzing how your company manages these two factors is critical to growth. appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Outlook 108

Outlook Customer Acquisition Start-ups Customer Retention 108

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Totango

APRIL 4, 2024

While acquisition and new logos will always contribute to a part of growth, the ongoing engagement, support, and alignment between CS and sales solidify customer relationships driving long-term, sustainable revenue. Both CS and sales organizations must share that growth responsibility to see healthy revenue gains. Who isn’t?

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Outlook 113

Outlook Innovation Omnichannel Education 113

Totango

JANUARY 3, 2024

As we move toward the next generation of customer success , enterprise leaders will become even more dependent on CS to identify and plot the path to revenue retention and growth—making data-driven decisions based on a complete understanding of customers and their most current dynamics paramount.

Touchpoint 102

Touchpoint Customer Relationship Technology Technology 102

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Execs In The Know

JANUARY 9, 2024

In this blog, we aim to debunk common misconceptions surrounding BPO and shed light on its significant contributions to modern business practices. SMEs can leverage BPO to gain access to specialized services and cost-effective resources that boost competitiveness and growth.

Finance 93

Finance Innovation Customer Service Customer Experience 93

Totango

FEBRUARY 5, 2024

Here are three of Karen’s hot takes from the episode, and be sure to listen to the full podcast to learn more about the three-legged stool approach and how to effectively use this method to find new revenue growth. How do you leverage happy customers to drive growth? Customer success is a three-legged stool “Chime! We all know it.

Sales 98

Sales NPS Technology Technology 98

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. Uniphore grew 526% during the evaluated period of 2017 to 2020 based on fiscal year revenue growth. Follow our blog ?and and connect with us on?

Technology 246

Technology Technology Innovation Entertainment 246

VOZIQ

AUGUST 2, 2023

With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth. Economy Grew at 2.4% during that period.

Artificial Intelligence 52

Artificial Intelligence AI Government Customer Retention 52

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth.

Outlook 107

Outlook Touchpoint CX Customer Experience 107

ClientSuccess

JANUARY 30, 2023

Vectors by Vecteezy As the growth of your business accelerates, you may face a difficult decision: when and how to scale up your customer success team. This blog post will discuss three metrics to consider when evaluating your customer success team size.

Customer Relationship 70

Customer Relationship Start-ups Technology Technology 70

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. Founded in 2004, VirginPulse now operates in 190 countries and serves more than 14 million workers.

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Totango

FEBRUARY 23, 2024

This partnership helps to activate the flywheel and propel growth from the existing customer base. Growth results from retaining, renewing, and expanding your existing customer base by helping your customers grow their own businesses.

Customer Acquisition 91

Customer Acquisition Sales CRM Innovation 91

Futurelab

MARCH 20, 2022

Here’s a blog post about how to improve the employee experience across the five stages of the employee lifecycle. Retention would be my second “easiest” pick because revenue growth is often attributed to a lot of things going on in the business, not just your CX improvement initiatives. Growth is used most often in the U.S.,

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Totango

FEBRUARY 23, 2024

CMOs can’t focus solely on the marketing team; rather, they must focus on how they can work with and support their cross-functional peers to increase growth, profitability, and other business goals. We’re invested in their growth, their development, and their impact on the business — but that’s Team Two.

Start-ups 97

Start-ups Business Growth Sales 97

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. The Value of Continuous Improvement Continuous improvement is not just a strategy; it’s a mindset that drives business growth and success.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Totango

NOVEMBER 10, 2023

Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. In today’s constantly changing environment, B2B companies will drive the majority of their growth from retention and expansion. 80% of net revenue comes from the customer base.

Customer Journey Map 97

Customer Journey Map Construction Touchpoint B2B 97

VOZIQ

NOVEMBER 20, 2023

Read this blog to explore three important predictions for 2024 for customer-facing leaders. Read this blog to explore three important predictions for 2024 for customer-facing leaders. The post Best of Customer Intelligence – November Edition appeared first on VOZIQ AI.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Learn how Totango can provide your team with the data visibility and customer insights you need to elevate your pre- and post-sales operations and unlock new growth for your company.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. However, as the focus on retention and expansion to drive growth has become more pertinent, the role of CS has also sharpened to focusing more on driving and ensuring customer value.

Sales 71

Sales 71

Totango

JULY 29, 2022

Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. . Growth rate last 90 days. Current year growth rate target.

Scorecard 111

Scorecard Start-ups Customer Experience 111

Intercom, Inc.

JANUARY 18, 2023

It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. Japna Sethi, Group Product Manager, Growth, at ProductBoard. Spoiler alert: this isn’t about onboarding campaigns.

Customer Acquisition 118

Customer Acquisition Customer Retention Actionable Insights Customer Feedback 118

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

Customer Think

DECEMBER 4, 2022

Every organization has goals—revenue, earnings, growth, market penetration, geographic penetration, product/offering growth, how they are perceived by customers, how they are perceived in their communities, expansion, competitive positioning, and on and on. first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 78

Sales 78

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. Expansion opportunities.

B2B 91

B2B ML CRM Customer Relationship Management 91

Totango

SEPTEMBER 28, 2021

Today with thousands of customers, exponential growth, and significant financial backing, the future looks bright and exciting. Our exponential growth demonstrates that our commitment to ease of use and agility is working and the market is responding very well to it. Our focus is on ease of use and agility.

Government 130

Government Innovation Start-ups Technology 130

Customer Think

JANUARY 20, 2023

With the technological growth, the WordPress web development platform currently has several advantages as a content management system. Since of its ease of use, even inexperienced website administrators and business owners may add blog articles, add photographs, and post videos. WordPress is […]

Technology 72

Technology Technology 72

Customer Think

APRIL 23, 2021

The SaaS world has “discovered” a something new to drive revenue growth. They’ve labeled this innovative approach, “product led growth.” The post Product Led Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Driving Growth Can Insight Become Commoditized?

Customer Acquisition 86

Customer Acquisition Innovation Sales 86

Totango

DECEMBER 7, 2023

Check out three key highlights from the podcast and listen to the entire episode to learn how vertical alignment can help GTM teams drive growth and increase customer value. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 89

Sales Scorecard NPS Customer Acquisition 89

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales. HubSpot is a prime example of content marketing done right.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. Driving connection and growth with conversational relationships. Driving connection and growth with conversational relationships.

Gambling 211

Gambling B2B Education Business Growth 211

VOZIQ

OCTOBER 17, 2023

Stuck In The Present: Why Most Leaders Are Unprepared For The Next Wave Of Growth- Forbes Th e blog discuss es a critical issue in leadership. It highlights how m ost leaders are too focused on current operations and are unprepared for future growth opportunities.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Customer Think

APRIL 25, 2021

I wrote about Product Led Growth. The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Sales And "Product Led Growth" How SaaSy Is Your Sales Model?

Sales 78

Sales 78

Customer Think

NOVEMBER 29, 2021

I read a lot of commentary from “experts” about PLG–Product Led Growth. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Apparently, much of the “future of sales,” will be driven by PLG initiatives.

Sales 78

Sales Innovation 78