Remove blog healthcare-digital-transformation
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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, for companies arriving late to the digital transformation age, necessity may be the mother of adoption. We’ve seen big tech like Apple, Amazon and Microsoft enter the healthcare market , even becoming worthy competitors to major healthcare players.

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6 tips for designing customer journeys that deliver value at scale

Totango

In our digital world, people expect instant results, so you need to deliver value to your customers early in their journey. Any successful company that’s onboarding many new customers needs a “tech touch,” also referred to as digital automation, to scale up. Bonus tip: Embrace the transformative power of community.

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How Customer Centricity Is Changing Pharmaceutical Customer Experience

PeopleMetrics

So how does this apply to the healthcare and pharmaceutical industries? Healthcare and pharmaceutical companies of yesterday served what seemed to be a fairly straightforward purpose: provide their customers (physicians) with access to and information surrounding newer and better drugs. P.S. What did you think of this blog post?

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Why do Universities & Colleges Choose Comm100 Live Chat?

Comm100

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Security & compliance .

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Find out how UnitedHealthcare turns experience challenges into opportunities to delight customers

Qualtrics

The healthcare industry is one of the fastest growing spaces in America, particularly as the baby boomer generation reaches old age. In the last year, healthcare become the largest supplier of US jobs and health spending accounts for roughly 18% of the US gross domestic product. Traditionally, that’s how healthcare worked.

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How brands can navigate the changing digital landscape

Qualtrics

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

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Why Qualtrics – Ali BaderEddin – Manager, Software Engineering – Seattle, WA

Qualtrics

I’m an engineering manager on the Digital Experiences team at Qualtrics. The transition from a healthcare startup to Qualtrics was easy because I knew I could still do that and more. When hospitals close their experience gaps, healthcare improves. A few years later, Site Intercept has transformed into Digital Experience.