Zendesk

AUGUST 16, 2023

We tested ChatGPT vs. Bard in key performance areas to help businesses decide exactly that. Read on to learn when you should use each service. Bard vs. ChatGPT at a glance ChatGPT vs. Bard: A detailed comparison ChatGPT vs. Bard pricing Pros and cons of Bard and ChatGPT Is ChatGPT or Bard better for your business?

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. Then, we’ll consider how B2B customer service differs from customer success in a B2B context.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. Below I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! .

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Hodusoft

JANUARY 27, 2023

In this blog, we’ll provide a comprehensive comparison of both types of systems and explain how VoIP works through some prominent examples. VoIP vs. Landline Phone System: The Key Differences Top 10 Features of VoIP phone system When to choose a VoIP phone system for Your Business? What is a VoIP Phone System?

CRM 52

CRM Start-ups Customer Relationship Management Technology 52

Comm100

FEBRUARY 5, 2018

The term ‘customer engagement software’ alone encompasses a wide variety of services, which results in pages that lump together very different types of solutions. This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. PR Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

Comm100

FEBRUARY 7, 2018

While some customer engagement solutions offer flexible monthly and per-use pricing, other providers may require an extended contract to use their services. To help empower customers, Gartner , Snowforce data , and Medium have all written articles advising businesses on the best way to negotiate terms with Salesforce.

CRM 41

CRM Social Media Start-ups Touchpoint 41