Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Zendesk

FEBRUARY 7, 2022

It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. But it’s now a key differentiator between companies, a top consideration for customers, and a profit-generating force in its own right. So we’re basically just talking about customer service here, right?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. On this week’s episode, I caught up with Steli to chat all things sales. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. to Close.com.

Sales 184

Sales Sports Start-ups Gaming 184

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. What is it about sales that makes academia hesitant to teach it? Bob wondered where all the sales professors were and discovered that perhaps as a profession it required more art than science.

Sales 265

Sales Start-ups Engineering Education 265

ProProfs

DECEMBER 5, 2022

Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. . In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Hire the Best Talent . Psychographic Tests.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Comm100

NOVEMBER 27, 2017

It takes a great deal of maturity to put a relationship or another person before our need to be right.”. From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. But why is that?

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

Zendesk

MAY 20, 2022

Buyer personas are crucial for any sales team trying to connect with a large customer base. In this article, we’ll explore why buyer personas are valuable, explain how to create them, and provide a few examples and tips that will enable your sales team to use personas to their full potential. So, what’s a company to do?

Sales 98

Sales Start-ups B2C Construction 98

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. Hiring managers can use this data to determine how you fit into their organizational goals. Don’t: Make vague references to your performance.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

B2B 182

B2B Sales Start-ups B2C 182

ProProfs

OCTOBER 26, 2022

From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Using online assessment tests , you can hire and train the best customer service professionals to seamlessly enhance customer experience. Industry Knowledge .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Callminer

SEPTEMBER 5, 2017

“The huge turnover rate of call centers means…” Continuous hiring and training of new agents. Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. Lindsey Havens. Nabahat Shanza. Gene Caballero.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

APRIL 9, 2020

If you set realistic boundaries with your customers, you can avoid a lot of frustration over things like when you’ll respond and how they can speak with a human support rep. Bots are great for dealing with simple questions or qualifying customers so they can get through to the right person. But others might need more direct answers.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Intercom, Inc.

JUNE 19, 2019

If you have to do just one thing, it’s make sure your API is friendly to developers. To establish Slack as a true platform , Ceci’s team took a threefold approach by establishing the Slack Fund to invest in developers, creating a launch strategy and story, and driving adoption by making life as easy for developers as possible.

Start-ups 217

Start-ups Engineering CRM Sales 217

Help Scout

DECEMBER 18, 2018

Making the best decisions for our business requires trying new things. Starting in January, we wrote monthly blog posts previewing the product we were building and giving updates along the way. Starting in January, we wrote monthly blog posts previewing the product we were building and giving updates along the way.

Engineering 40

Engineering Start-ups Education Innovation 40

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service?

Sports 44

Sports Customer Service Start-ups Construction 44

PeopleMetrics

JANUARY 28, 2021

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Intercom, Inc.

FEBRUARY 21, 2019

Here are five quick takeaways: Selecting software can seem like a small decision, but it can be the x-factor for your company. That’s why it’s important to make an informed decision based on the experiences of others. That’s why more and more businesses are turning to sites like G2.com Ryan joined G2.com Ryan joined G2.com

Education 123

Education Start-ups B2B Sales 123

ProProfs

SEPTEMBER 24, 2020

To help you in that regard, in this blog post, we take an in-depth look at everything you need to know about conducting sexual harassment training in Maine, including how to sucessfully impart it. Maine Human Rights Act. Section 4572 of the Maine Human Rights Act (MHRA) makes it illegal to harass a person based on their sex.

Legal 40

Legal Compliance Social Media Government 40