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5 Keys to Hiring Customer Service Frontline Reps During COVID-19

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. At Hiver, Niraj is responsible for defining the vision and strategy of the business. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. .

Customer Service 100
Customer Service Touchpoint Customer Experience Innovation 100
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The 6 Best Ways for Building SaaS Customer Loyalty

Totango

JANUARY 17, 2019

Your SaaS customers have greater fluidity than ever, so take the time to present them with avenues for grievance and solutions before they consider alternatives. In this guest blog, Niraj Rout, Founder at Hiver, shares some small, but costly blunders. Building SaaS Customer Loyalty Focused on Mutual Growth. You might also like.

Customer Loyalty 74
Customer Loyalty Social Media Customer Retention Start-ups 74
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