Beyond Philosophy

JULY 11, 2019

It is essential for your Customer Experience strategy that you understand how customers create memories and how to ensure your brand is included in that set of recalled choices. . One of the things this example shows is that as a restaurant owner, it doesn’t matter how good your restaurant is.

CX 119

CX Start-ups Customer Loyalty Customer Experience 119

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

AUGUST 6, 2019

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. Expert Tips for Choosing the Right Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. AI as the Catalyst for Hyper-Personalization So, how does AI facilitate hyper-personalization?

AI 52

AI Customer Experience Social Media Machine Learning 52

Beyond Philosophy

JULY 24, 2019

Then there was the Cambridge Analytica scandal and, of course, their practice of collecting data about us without our knowledge of what they accumulate and how they use it. Facebook is working to advance the field of machine intelligence (AI). Trust is a funny emotion. THREE THINGS THAT DRIVE ME MAD AT RESTAURANTS.

Non-Profits 139

Non-Profits Government Machine Learning AI 139

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SugarCRM

JANUARY 13, 2022

The value of a customer is an age-old debate among company executives and changemakers, and often it narrows down to how much revenue a customer gives to the business. Imagine a time you had a great experience with a business and how you felt about it. Now, consider how you reacted to the bad experiences with other businesses.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

Qualtrics

SEPTEMBER 15, 2020

In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Juliana was joined by Clay Warren, Head of Digital CX at Qualtrics. How are brands responding to these shifts? How can brands make sure they respond successfully?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Uniphore

JANUARY 4, 2022

Emotion AI. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). The future of business is understanding how to unlock the value of conversations. U-Self Serve.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. How many times they have reached your company?

Social Media 48

Social Media CRM Social Listening Omnichannel 48