Intercom, Inc.

APRIL 4, 2022

Surveys – don’t just ask customers opinions, act on them. With Intercom Surveys, businesses can capture and act on customer feedback all within Intercom. Save survey replies and use the data to trigger campaigns, drive engagement, and optimize response rates. March was a big month at Intercom. Looking to learn more?

Gaming 118

Gaming Customer Feedback Customer Experience 118

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. And how to create compelling product feedback surveys? Let’s dive straight into the definition of a product feedback survey.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Why is that? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. How Did We Evaluate Delighted Alternatives?

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. How did we evaluate QuestionPro Alternatives?

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Your team members are buzzing with energy, and you feel a surge of creativity and motivation.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

FEBRUARY 7, 2024

These facts and figures are a testament to the fact that creating an emotional connection with your audience is imperative. Understand Your Audience Understanding your audience is the foundational step in creating a meaningful connection. How To Do It? The key to winning the engagement battle? – Forging emotional bonds.

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JANUARY 5, 2024

It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. But the challenge is – How do we gather these VoC insights from the knowledge base? User Behavior Tracking User behavior tracking is like watching how people move and act when they visit a website or use an app.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

JANUARY 23, 2024

So, now you know why you didn’t receive enough responses on your LONG surveys. The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be?

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

Taylor Reach Group

MAY 1, 2020

A 2019 survey, which interviewed more than 6,000 consumers in Australia, Europe, the United Kingdom and the United States says 72% of respondents said, “I am loyal to a certain brand, but as soon as I have a bad experience with them, I move on.” ( Acquia Survey ). By Peg Ayers. Not at all.

CX 140

CX Net Promoter Score Customer Relationship Management NPS 140

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Inside Customer Service

SEPTEMBER 23, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. How do you get customers to keep coming back? How do you get customers to keep coming back?

Customer Loyalty 147

Customer Loyalty Start-ups Customer Service Customer Experience 147

SurveySensum

AUGUST 23, 2023

Do you remember receiving emails from brands that you shopped with, asking you How likely will you recommend the particular product to your friends and colleagues? How likely will you recommend their brand to your friends and colleagues? What Questions Can You Ask in NPS Surveys?

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

NOVEMBER 14, 2023

So, how can you determine whether your website is user-friendly? You can do that by launching the website feedback surveys. But are there any best practices to implement while creating website feedback surveys? So, let’s begin this journey and discover how to do it. Is your website designed user-friendly?

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JULY 25, 2023

So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. This scenario highlights the critical importance of sending targeted surveys to the right audience, at the right time, and with clear communication of survey objectives.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Intercom, Inc.

DECEMBER 14, 2022

Dive deeper into our brand new Messenger and find out how it can take your customer service experience to the next level. 2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

NOVEMBER 16, 2023

Now comes the question – how to get customer feedback on the website? On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Comm100

MARCH 21, 2023

This reveals how live chat platforms like Comm100 work, their key benefits, and the most popular use cases. Provide more channel choice with omnichannel Customers today stay connected across a variety of channels, and they are no longer content with customer service that limits how they get support.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

SurveySensum

AUGUST 16, 2023

Customer Effort Score (CES) is like a secret weapon that spills the beans on how much sweat your customers are breaking when they deal with your company. Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. So, how to stop this? The Importance of Authentic Customer Feedback Common Tactics Used to Game NPS Shortcomings of NPS Gaming So, How Do You Do It the Right Way?

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. This shows how product surveys can be a lifeline for businesses.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Futurelab

MARCH 20, 2022

How exactly has the industry evolved? And how can CX leaders navigate this new terrain to reach new heights? Here’s a blog post about how to improve the employee experience across the five stages of the employee lifecycle. It sounds like the work you need to do to create a better customer experience, doesn’t it?

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

NOVEMBER 10, 2023

But with an abundance of website feedback tools in the market, how to choose the right one for your business? But with an abundance of website feedback tools in the market, how to choose the right one for your business? How to Choose the Right Website Feedback Tool? How to Choose the Right Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

DECEMBER 5, 2023

This is a stark reminder of how crucial it is for websites not just to attract but also to retain visitors through a well-crafted design. This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

SEPTEMBER 15, 2023

And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Lumoa

MARCH 10, 2022

Paying attention to customer feedback is how you hear the voice of your customers. It’s how you listen in to hear what they’re thinking.  So how can you hear the voice of your customer clearly and harness it in your marketing efforts? Your marketing team can then create content to help answer these questions at scale. 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Comm100

JUNE 15, 2022

In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Comm100

MARCH 7, 2023

It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. compared to 2020.

Education 67

Education Technology Technology 67

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52