SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

JANUARY 23, 2024

Did you know that the average attention span of an online user is now shorter than that of a goldfish, lasting just about 8 seconds? So, now you know why you didn’t receive enough responses on your LONG surveys. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be?

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

SurveySensum

NOVEMBER 16, 2023

Using website feedback helps you understand your online visitors in-depth. This is important because it helps you not only understand your website users but to drive your business’s online success. Now comes the question – how to get customer feedback on the website? These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

MARCH 27, 2024

So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer? So, for that, this blog will talk about the 12 different ways in which you can collect customer feedback and understand your customer and their journey. What could they be lacking?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Intercom, Inc.

DECEMBER 28, 2022

You know how the saying goes, “An emoji can convey a thousand words.” Emojis are online communication gold. Emojis are online communication gold. Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Zara Burke , Principal Editor.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

JANUARY 26, 2024

Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Utilize storytelling to create an emotional connection with your audience. Establishing a Strong Online Presence : In the digital age, an impactful online presence is indispensable.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. How Did We Evaluate InMoment Alternatives? Read customer reviews online, right?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? So, how do we mend this situation? Not the best moment, right?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Inside Customer Service

FEBRUARY 24, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. Order confirmations reduce customer effort and make online ordering easier. High customer effort creates disloyalty.

E-commerce 130

E-commerce Start-ups Customer Service 130

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. How did we evaluate AskNicely alternatives? Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. Using an efficient website feedback tool is a game-changer for online businesses. Using an efficient website feedback tool is a game-changer for online businesses. How to Choose the Right Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. This all-in-one workspace collects, organizes, and manages the data online. Jotform is easy to use to create forms online. 24×7 online support for paid users.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

CX Accelerator

FEBRUARY 12, 2018

VoC programs provide the intel that companies need to determine customer needs and wants, how customers value products and services so they know how to improve them, identify gaps in the customer journey and opportunities to refine processes, etc. It can even be in the form of free text responses in surveys. But that’s not all.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. What are Retail Surveys?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Online quizzes can help you improve and maintain workforce engagement in various ways. Did you know that almost two-thirds of U.S.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

OCTOBER 17, 2023

The online application form itself was plagued with pesky technical glitches, causing her to lose her progress multiple times. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 14, 2023

So, how can you determine whether your website is user-friendly? You can do that by launching the website feedback surveys. But are there any best practices to implement while creating website feedback surveys? So, let’s begin this journey and discover how to do it.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

JANUARY 5, 2024

It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. But the challenge is – How do we gather these VoC insights from the knowledge base? User Behavior Tracking User behavior tracking is like watching how people move and act when they visit a website or use an app.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Taylor Reach Group

APRIL 9, 2020

A 2019 survey, which interviewed more than 6,000 consumers in Australia, Europe, the United Kingdom and the United States says 72% of respondents said, “I am loyal to a certain brand, but as soon as I have a bad experience with them, I move on.” ( Acquia Survey ). Your own employees have opinions on how to make that happen.

CX 173

CX Contact Center Start-ups Customer Experience 173

Intercom, Inc.

DECEMBER 14, 2022

Dive deeper into our brand new Messenger and find out how it can take your customer service experience to the next level. That means reimagining the way things have always been done, and reshaping familiar support tools to suit a world where every business is an online business. Introducing our most customizable Messenger yet.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

ProProfs

MAY 22, 2020

In this blog, I am going to introduce you to all the aspects of a skill assessment test like-. How does it benefit recruiters and employers? How to create a skill assessment test. How Does It Benefit Recruiters and Employers? Create Assessments Easily. Create Assessments Easily.

Social Media 102

Social Media AI Sales 102

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. It offers a drag-and-drop interface, making it easy to create and design forms. How did we evaluate Formstack Alternatives? But like every other tool, Formstack has its drawbacks. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect.

Social Media 78

Social Media Education Omnichannel Engineering 78

SurveySensum

NOVEMBER 25, 2022

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . But how will you measure the CES score? For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . You’ll be glad, right?

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52

Fonolo

AUGUST 18, 2020

You can’t just count ‘customer perceptions’ in the same way you can other KPIs; you must be clever about how you do it. In short, there are two ways to find out how customers perceive your business: 1. How to Manage Customer Perception: A Complete Guide. Psychographic Surveys. Observe and listen to them.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

Fonolo

AUGUST 4, 2020

How customers perceive your brand is essential to your success. It’s clear that how customers perceive your brand is essential to your success. How to Eliminate Hold Time in Your Call Center. How to Eliminate Hold Time in Your Call Center. The current COVID crisis is already impacting customer perceptions of brands.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Totango

MAY 5, 2021

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. How comfortably they can integrate the product into their daily workflow. How easily they can access support/educational materials.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

SurveySensum

DECEMBER 5, 2023

This is a stark reminder of how crucial it is for websites not just to attract but also to retain visitors through a well-crafted design. This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. Using it, you can create awesome-looking tests for education, work, and just for fun. So, let’s get started!

Education 52

Education Start-ups Social Media Technology 52