Intercom, Inc.

MARCH 14, 2018

When it came to finally running my first one, I was surprised to find very little information online that could help me. To address that deficit, I’ve put together a guide on how we run betas here at Intercom. Decide how you will measure it so you can assess whether or not you are solving the problem adequately. Short on time?

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. ” But it doesn’t end there – businesses listen and come up with new ideas to convince customers to stay.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Callminer

SEPTEMBER 5, 2017

Find out how you can solve the most common QA challenges facing your call center by reading what our experts had to say below. Ensuring all agents gather and deliver 100% accurate information to consumers is a top priority for any QA manager, and something they must take incredibly seriously. Lindsey Havens. Nabahat Shanza. Karin Hurt.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

DECEMBER 8, 2016

Whether you’re a management professional or a frontline representative, it’s essential to manage customer expectations to the best of your ability. Though we’ve reviewed ways to manage customer expectations in the past, this time around we want to specifically explore how language shapes your customers’ expectations.

Customer Expectations 41

Customer Expectations Invoicing Customer Service Technology 41

Comm100

NOVEMBER 15, 2017

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. You will have to try calling, chatting, emailing, or even reaching out to social media again in the hopes of connecting with someone who knows what they are talking about. Frustrated, you hang up.

Social Media 43

Social Media Start-ups Contact Center Customer Service 43

Zendesk

APRIL 18, 2022

The sales industry can’t stop talking about lead generation. B2B leads are people, organizations, or businesses that have the potential to become customers for B2B (business-to-business) products or services. Unfortunately, that’s not because it’s popular—it’s because it’s impossible to nail down a formula.

B2B 98

B2B B2C Sales Social Media 98

Intercom, Inc.

SEPTEMBER 5, 2019

In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. How does it change our perception of finding product-market fit?

Start-ups 138

Start-ups Engineering Sales Innovation 138