Uniphore

OCTOBER 21, 2021

Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. PALO ALTO, Calif. , About Uniphore.

Contact Center 189

Contact Center AI Education Healthcare 189

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. We’ll also offer resources to help your sales team do the same. Example sales one pager.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Sales 89

Sales Scorecard NPS Customer Acquisition 89

Totango

FEBRUARY 23, 2024

On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn. Both your pre- and post-sale teams should know the answer to: “What is my customer’s business outcome?” “If

Customer Acquisition 91

Customer Acquisition Sales CRM Innovation 91

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. We have been able to automate monthly usage summaries for clients and improve our health scoring.

Finance 91

Finance Customer Retention Sales Technology 91

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Customer Retention 124

Customer Retention Sales Business Growth 124

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Blog content.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

DECEMBER 20, 2023

This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. The onboarding experience was in-depth and thorough.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Zendesk

JUNE 29, 2022

Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales. With so much effort going into gaining initial interest, it’s doubly frustrating when sales leads aren’t immediately ready to buy. How to improve conversion.

Social Media 98

Social Media Sales Start-ups CRM 98

Fonolo

DECEMBER 6, 2022

You can’t passively improve a call center. . When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Are your sales dropping? He’s right! Your current tech stack should be doing three things: .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Zendesk

FEBRUARY 17, 2022

And if you wait to interact with them until the end of their decision-making process, you’re missing out on profitable sales opportunities. The buyer’s journey (sometimes called a purchase journey) describes the process a customer goes through to purchase a product or service. That’s where the buyer’s journey comes in.

Social Media 98

Social Media Sales Education CRM 98

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Sales and Marketing : Strong communication skills and a positive company image play a crucial role in attracting new clients and growing your business.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation? Why Automate?

Customer Service 59

Customer Service B2B AI Innovation 59

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. .” This allowed for quick adoption and easy-to-plan roll-out of other processes/functions.” ” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Sales By addressing customer queries and concerns in real-time, live chat can positively influence purchasing decisions, leading to increased sales and conversion rates.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. Video Business Reviews automate the process of generating personalized video content so your CS initiatives reach a larger number of customers.

Innovation 85

Innovation Outlook CRM Sales 85

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Customer Journey Map 80

Customer Journey Map NPS Touchpoint Start-ups 80

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. For example, improving response times or enhancing product features. How to analyze it?

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Blog articles. For one thing, understanding how a lead has found you aids in successful sales prospecting.

Social Media 98

Social Media CRM B2B B2C 98

Hodusoft

SEPTEMBER 16, 2022

PBX auto provisioning enables a business to jump through a lengthy process of adjusting service and users. This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. The process of configuration and deployment of IP phones can be either automated or manual. What is IP PBX auto provisioning?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Improving efficiency lowers costs, freeing up budgets for better uses and increasing profit margins.

B2B 82

B2B Net Promoter Score Education Social Media 82

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. VoC analytics improves products, services, and processes to meet consumer expectations better.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Hodusoft

JUNE 30, 2022

To learn about the remarkable advantages of the Business Telephone System for small businesses , read this blog! . Investing in an efficient telephone system can help small businesses streamline their communication process, deliver a seamless customer experience, and gain an extra edge in the competitive business environment. .

Sales 98

Sales Customer Expectations Customer Experience Technology 98

Totango

APRIL 12, 2022

The customer focus is driving a shift in the old pre-sale vs post-sale mindset. Rather than looking at the stages of the journey individually, it’s important to step back and look at the customer journey holistically to see how the actions of the customer success organization are working to improve the overall customer experience.

Engineering 82

Engineering Start-ups Sales Customer Experience Management 82

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Onboarding is one of the first times your customer engages with your business.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Outbound lead generation is the process of targeting and contacting people who can be potential users of your product or service. And that plays a huge role in reducing the sales cycle.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. To learn more, schedule a demo to see how Totango can help your organization improve net revenue retention, identify opportunities for expansion, and reduce churn.

Outlook 113

Outlook Innovation Omnichannel Education 113

Aquire

JULY 30, 2021

With one simple tweet, status update, or blog post, they can reach thousands of people right away. Let’s have a look at the 13 best practices to improve ecommerce customer service for your business. Switching to an omnichannel retail approach is a great way to improve ecommerce customer service. Forecast inventory need.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Totango

OCTOBER 13, 2021

You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvements. One way to improve the quality of your customers’ experience is by implementing best practices at each stage of your customer journey.

Start-ups 102

Start-ups Sales Customer Experience Customer Service 102

Zendesk

JUNE 11, 2021

The concept of a “sales funnel” is a little misleading. But not every lead that enters the top of your sales funnel will come out the other end as a customer—there’s bound to be some pretty significant spillage along the way. That doesn’t mean your sales and marketing teams should settle for a slow drip of conversions, though.

Sales 86

Sales Social Media B2B CRM 86

Zendesk

JANUARY 28, 2022

A lead funnel is the process through which a potential customer becomes aware of your product, expresses interest, and then moves through your funnel to become a paying customer. Before we talk about how lead funnels work, let’s clarify the differences between lead generation funnels, sales lead funnels, and sales pipelines.

Social Media 98

Social Media CRM Sales Start-ups 98

Totango

AUGUST 14, 2020

Our Customer Success Managers, they’re doing their health check-ins, collecting feedback on what’s working and what’s not and this is part of our product improvement process. They helped review our requirements, what our day to day life in Totango would look like, and how do we improve it, etc. It takes time.

Voice of the Customer 155

Voice of the Customer Start-ups Sales Customer Feedback 155

Taylor Reach Group

MAY 1, 2020

We looked at how you can improve it by listening to your employees and acting on their suggestions ( TRG Blog March 2020 ). Here we’ll look at how direct feedback from customers can be gathered with little expense and lead to significant process improvements. Talk to Them. Survey Them.

CX 140

CX Net Promoter Score Customer Relationship Management NPS 140

SurveySensum

JANUARY 24, 2024

So, what strategies did Alice adopt to streamline this process? Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request?

Sales 52

Sales Customer Feedback Start-ups CX 52