SurveySensum

MARCH 27, 2024

So, for that, this blog will talk about the 12 different ways in which you can collect customer feedback and understand your customer and their journey. Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. What could they be lacking?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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SurveySensum

JANUARY 26, 2024

Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Her frustration turned into joy once again!

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Administering customer satisfaction surveys. Which business functions or departments are involved in the interaction.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. Now after a few days, while using the app (as you’re a frequent user), an in-app survey popped up. This is the power of conducting in-app feedback. You leveraged this moment and explained the issue step by step.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. And how to create compelling product feedback surveys? Let’s dive straight into the definition of a product feedback survey. Not just that.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. 5) Usabilla €10,000 per year Free trial available Chat, Email, Mobile App, etc. – Delighted Start at $224 / month Free trial available Live chat, contact form, help center, etc.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Customer retention in CRM apps can also support customer success management. What Is Customer Retention Software?

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Intercom, Inc.

JANUARY 2, 2019

In 2018, we also launched our public Intercom App Store , which has over 130 apps and integrations that help you streamline your workflows and increase your productivity. In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies.

Start-ups 141

Start-ups Sales CRM Technology 141

Lumoa

DECEMBER 15, 2022

They can do this based on the feedback they get in a survey asking email subscribers which one they work in. For example, a personal injury law firm could survey current clients to determine which topics they were most confused about, making them seek professional help. Customer Surveys. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

PeopleMetrics

SEPTEMBER 12, 2019

That’s the focus of this blog post. There are five channels that we see often at PeopleMetrics: websites, mobile app, contact center, in location, and field services (in the home): Websites: refers to customers visiting websites to gather information about a company. Understanding the various touchpoints (e.g.,

Touchpoint 91

Touchpoint Customer Feedback CEM Contact Center 91

Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. Read more Report 1.

Education 74

Education Social Media AI Customer Service 74

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) ‘Meet Sarah, a young entrepreneur with a promising business idea.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for features such as anonymous surveys and unique links.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. It has limitless customizable templates for its users with 100+ integrations to third-party apps. . Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. . ProProfs Survey Maker. SurveySensum.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

SurveySensum

NOVEMBER 14, 2023

You can do that by launching the website feedback surveys. And, to gather website feedback effectively, you need to join hands with an exceptional website feedback tool that can assist you in doing everything from creating the surveys to analyzing them and letting you make data-driven decisions for your business.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Logicalware

JANUARY 25, 2022

Video conferencing apps, such as Zoom and Microsoft Teams, enabled us to continue meeting with our colleagues and collaborating on projects while working from home. Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Your people.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

SurveySensum

SEPTEMBER 26, 2023

In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Create welcome messages, in-app tutorials, or tooltips to guide users through your app/website and create a clear path of value for them. But fear not, for there is hope!

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

AUGUST 25, 2022

Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. Six Customer Engagement SaaS Strategies That Work. Next, we’ll share six keys to effective SaaS customer engagement.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

UJET

FEBRUARY 11, 2020

In our 2019 survey, we found that offering customer support across multiple channels and touchpoints is just the tip of the spear, and while many companies have been successful in terms of adding channels, there is room for improvement when optimizing and promoting those channels in order to meet the needs of consumers both today and moving forward.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. For instance, it is expensive, resource-intensive, and requires expertise. AI tools can also highlight correlations between different data sets that are not visible otherwise.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

NPS 52

NPS Social Media Text Analytics Outlook 52

Totango

OCTOBER 7, 2021

You can monitor product adoption key performance indicators which tell you information such as how many accounts users have activated, how many times a day they’re logging into your portal, how long they’re spending in your app, and which features they’re using. Conduct CSAT and NPS Surveys. Click to download. Reach out via Email.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

MARCH 1, 2024

They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. This led to the team missing out on understanding the real issues! What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. In-app messages provide another opportunity for personalized engagement. You can base in-app messages on your customer’s history or on the feature they’re currently using.

B2C 62

B2C Customer Journey Map NPS B2B 62