Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Well-stocked and accessible knowledge bases for self-service A comprehensive and easy-to-navigate knowledge base can empower citizens by providing them with the information they need to solve problems on their own.

Government 75

Government Social Media Artificial Intelligence Legal 75

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? It helps in making data-driven decisions based on user interaction data. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Hodusoft

MAY 24, 2022

Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . This shows how cloud contact center software is gaining in popularity every passing day. billion by 2025 from USD 11.5

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Comm100

MARCH 21, 2023

Live chat software has become increasingly popular within customer service, and for good reason. To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy. .

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Comm100

AUGUST 8, 2022

Chatbots are software that can hold online conversations through a chat interface. Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. The most basic chatbot software is often known as a keyword chatbot. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. What Does it Mean to Shift Right? . How to Shift Right . Shift Right with Totango .

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Contact center software lets BPOs unify interactions across channels, providing a consistent, cohesive support experience. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Callminer

JULY 22, 2018

And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%. Target service level should be based on what the call center can reasonably achieve given staffing levels and the expected call volume.”. script compliance, product knowledge, etc.)

Contact Center 186

Contact Center CX Compliance Customer Service 186

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Totango

FEBRUARY 1, 2022

However, as anyone who has tried to implement a new software knows, a solution is only useful if it’s used. The post 4 Keys to Customer Success Team Enablement appeared first on Best Customer Success Blog: Articles for Enterprise Growth. The power users would then go through special training, enablement sessions, Q&As, etc.

Touchpoint 96

Touchpoint Start-ups 96

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Education 95

Education Technology Technology Customer Service 95

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power. It starts with the cloud.

B2B 59

B2B Customer Relationship Sales Customer Service 59

Zendesk

APRIL 5, 2022

And 70 percent say they’ve made purchase decisions based on the quality of customer support. In this demanding environment, your support agents can’t answer every one-off question and continuously troubleshoot software issues. Knowledge base software is key when it comes to educating and helping your customers.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Comm100

JANUARY 5, 2022

However, the effectiveness of this channel can vary widely depending on the live chat software. The top 4 factors government agencies need in live chat software . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub.

Government 76

Government CRM Omnichannel Case Management 76

Totango

SEPTEMBER 20, 2022

Customer support enablement focuses on giving customer service teams the resources they need to deliver excellent support, such as training programs, knowledge databases, and customer support software. A knowledge base that includes community-sourced tips and tricks. Below are five of the most important tips.

B2B 82

B2B Net Promoter Score Education Social Media 82

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. For instance, if a customer hasn’t logged into your software in while, you could send an automated email encouraging them to log in by recommending a new feature or insight.

Education 77

Education Technology Technology Customer Service 77

Hodusoft

MAY 24, 2022

The system usually directs calls based on the following factors: Customer’s selection (IVR) Telephone number The selected campaign Time of the day, etc. Well, with the help of automatic call distribution software , the callers are directed to the most appropriate agents in the least possible time. Now, let’s talk about the IVR system.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. A mobile survey tool is a software or application designed to create, distribute, and collect survey responses and feedback from respondents using mobile devices such as smartphones and tablets.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Totango

JUNE 30, 2020

During a crisis, that support and guidance should rely on a clear understanding of your customer and engagement based on facts, not guesswork. And make sure you deeply understand your customer base, what they want and what they need, at this time. . Tips on Communications During a Crisis. Segmentation and Support.

Customer Retention 126

Customer Retention Customer Experience 126

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Support case submission by web-based form is the top channel used, followed by phone and e-mail. Key findings indicate that. offer electronic-only support contact methods.

B2B 64

B2B Omnichannel Sales Technology 64

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. Compliance assessments serve as a way to identify compliance training needs , boost knowledge comprehension, and much more. . Refresh knowledge with engaging quizzes . or open-ended, essay-style questions.

Compliance 52

Compliance Finance Government Agriculture 52

Hodusoft

JULY 3, 2023

The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. Agents also must be conversant with call center software , Customer Relationship Management (CRM) systems, business communication tools, computer and headsets, helpdesk, and more. What is Average Handle Time (AHT)? How to calculate AHT?

Contact Center 52

Contact Center Customer Satisfaction Customer Relationship Management Start-ups 52

ProProfs

JUNE 26, 2023

You can evaluate participants’ mastery of the subject matter and ensure they have the knowledge and skills to earn a certification. These programs help individuals develop the skills and knowledge they need to obtain certification or improve their job prospects. How to Create an Assessment Online 2.

Compliance 52

Compliance Education Start-ups Social Media 52

Comm100

APRIL 17, 2023

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software.

Healthcare 52

Healthcare Compliance Legal Social Media 52

Comm100

JANUARY 10, 2021

But with so many free live chat software options to choose from, it can be difficult to compare them and figure out what is best for you and your customers. In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Knowledge base.

Social Media 52

Social Media Compliance Customer Service Customer Experience 52

TeamSupport

AUGUST 3, 2020

This blog series will explore several tools that can help your customers solve issues on their own and speed the time to resolution, and ways to help them feel more comfortable doing so. Searchable Knowledge Base (KB) that includes articles and short videos. Others are embracing these options.

B2B 64

B2B Technology Technology Customer Service 64

Zendesk

JUNE 29, 2022

Lead scoring involves analyzing a lead’s potential value based on a series of predetermined characteristics. This can be done manually, but it’s much faster and more accurate to use lead scoring software. Invest in lead management software. Of course, you don’t need to manually manage all these conversations.

Social Media 98

Social Media Sales Start-ups CRM 98

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. The funnel’s distinctive shape is created based on the number of customers who move down the path, starting from the awareness stage. This will help you create targeted marketing campaigns further down the funnel.

Social Media 52

Social Media Sales Start-ups E-commerce 52

Logicalware

DECEMBER 18, 2023

For the award, Frost & Sullivan highlighted our knowledge on automation and AI, our secure platform aligned with data residency requirements, a robust partner programme, and our proficiency in seamlessly integrating acquired capabilities into our CCaaS platform. NPS is a measure of customer loyalty and ranges from -100 to 100.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Totango

FEBRUARY 2, 2021

While a customer success plan can be deployed manually, you can increase your plan’s efficiency and effectiveness by selecting the right customer success software. Customer success software provides a digital interface that you and your customers can use to easily align, document, and track success goals and progress.

Customer Satisfaction 127

Customer Satisfaction Customer Service 127

ProProfs

FEBRUARY 28, 2020

Don’t worry; this blog post will help you out in your quest for the best online course platform. So, leave prior knowledge or skills out of the equation and instead focus on the following: Know What You Want. You buy online course creation software ; it is not the other way round. Correlate Your Budget and Software Price.

Education 82

Education Compliance Government Start-ups 82