Inside Customer Service

DECEMBER 2, 2021

Brittany Hodak, an expert on helping brands create superfans, offers this definition of a brand evangelist on her blog : A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf. Another benefit is knowledge. A recent feature in Inc.

Retail 260

Retail Social Media Finance Sales 260

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Responses to Common Issues Connecting customer chat to a knowledge base allows for the swift retrieval and dispatch of solutions to common or known issues.

Customer Service 59

Customer Service B2B AI Innovation 59

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Besides, cloud-based solutions offer added flexibility by allowing agents to work from different locations, allowing organizations to more conveniently expand their operations or implement remote working models.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Product Expertise: Ensuring your team possesses in-depth knowledge of your products or services is another critical strategy.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Logicalware

FEBRUARY 20, 2024

In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. For contact centres, the solution lies in adopting a cloud-based omnichannel system.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. Request a demo or sign up for free today to shift right and start protecting and growing your customer base. It’s time to “shift right.”.

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

TeamSupport

MARCH 28, 2022

You may have already noticed that we have been updating the name across channels and moved SnapEngage activity, such as blogs and social media, over to the TeamSupport site. What will happen to the SnapEngage knowledge base and help articles? Eventually, these will also be integrated into a new and improved knowledge base.

Social Media 75

Social Media 75

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. But without skill-based call routing tools , it’s difficult to do in practice. That’s a goal on every call center manager’s radar these days!

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

TeamSupport

JUNE 20, 2023

In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. Offer Self-Service Options Customers increasingly prefer self-service options that allow them to find answers to their queries independently.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Execs In The Know

MARCH 31, 2023

Optimize Internal Processes Streamline workflows, improve knowledge management systems, and simplify processes to reduce agent effort. Regular sessions and workshops based on feedback can then be used to improve internal processes and tools so that agents can provide better service. Guest blog post written by Gladly.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Quick Overview of Top 9 Delighted Alternatives in 2023 Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc. 5) Yes Yes FAQs/Forums Knowledge Base, emails, and phone support.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Comm100

AUGUST 8, 2022

These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With a well-established knowledge base integrated, the chatbot can follow a pre-defined conversation flow based on rules to serve up an answer. AI-powered chatbots shouldn’t be difficult to build either.

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Comm100

MARCH 21, 2023

Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. To learn more about developing self-service options for your customers, read 4 Easy Steps for Building an Internal Knowledge Base.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Customer Experience 103

Customer Experience E-commerce Technology Technology 103

Totango

OCTOBER 11, 2021

These can take forms such as blog posts, FAQs, tutorials, videos, knowledge bases, customer communities, webinars, and in-app instructions. The post Understand What Is Driving Customer Adoption appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Education 95

Education Technology Technology Customer Service 95

TeamSupport

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). Knowledge Base: The TeamSupport Knowledge Base is populated with different types of content on a wide range of topics, from “How do I…?”

B2B 64

B2B Education Start-ups Technology 64

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. A constant monitoring of call queues, agent availability, and quality of service, helps in efficient allocation and utilization of resources based on current conditions.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. Generative AI refers to artificial intelligence that can generate new content based on the data it has learnt from. We’ll also explore the exciting opportunities it presents, as well as the risks.

AI 52

AI Artificial Intelligence Gaming Technology 52

Customer Service Life

OCTOBER 28, 2023

In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. They do so by only reviewing customer interactions during routine quality assurance evaluations based on a checklist rather than encouraging and coaching agents to make human-to-human connections.

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

Zonka Feedback

OCTOBER 1, 2022

NPS or Net Promoter Score helps you gauge customer loyalty by asking the customers to rate your product on a scale of 0 to 10 on the bases of their likeliness to recommend it to their friends and known ones. (10 Build Product Improvement Ideas based on Product Feedback and discuss with your internal teams about them.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Hodusoft

MAY 24, 2022

Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . Cloud-based call center software is an excellent way to handle inbound and outbound calls and some form of email support.

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Customer Experience 86

Customer Experience E-commerce Technology Technology 86

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Friendly and knowledgeable customer service: customers expect support that is both caring and competent. Nearly 80% of U.S.

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Zendesk

APRIL 28, 2021

Our Customer Experience Trends Report revealed that half of customers choose a channel based on how fast they need a response, and about 40 percent choose a channel based on the complexity of their issue. Bots use AI to understand user requests and provide a response based on programming. Help centers. Communities.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

Totango

FEBRUARY 1, 2022

A big part of Qlik’s enablement plan was to identify critical roles in the company who would help to facilitate the rollout of Totango, including Totango administrators who would be responsible for configuration, managers or leaders who would emphasize the importance of using the tool, and power users who would act as the internal knowledge base.

Touchpoint 96

Touchpoint Start-ups 96

Execs In The Know

APRIL 7, 2024

But for the agents, the knowledge of the team being more focused on productivity will naturally lead to more awareness of how they are doing on a day-to-day basis. At the end of the quarter when they go into their review, they will know confidently that they will have a slightly lower number of productive hours based on the team’s goals.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Intercom, Inc.

OCTOBER 5, 2022

But it wasn’t until 2017 that her love for coaching led her to co-found Wherewithall , a knowledge service to help managers hone their skills to better support their teams. If you’re short on time, here are a few quick takeaways: Make a plan for one-on-ones based on the person and the context. That’s totally cool.

Engineering 118

Engineering Gaming 118

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Support case submission by web-based form is the top channel used, followed by phone and e-mail. Key findings indicate that. offer electronic-only support contact methods.

B2B 64

B2B Omnichannel Sales Technology 64

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141