Logicalware

DECEMBER 18, 2023

For the award, Frost & Sullivan highlighted our knowledge on automation and AI, our secure platform aligned with data residency requirements, a robust partner programme, and our proficiency in seamlessly integrating acquired capabilities into our CCaaS platform. Check out our newest products and features here.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Totango

NOVEMBER 15, 2021

Your CS platform can then become the hub for a unified campaign that harnesses all your apps and data to the task of automating customer success outcomes. They may provide features such as online knowledge bases, help centers, community forums, and support via multiple channels, including social media, messaging, live chat, email, and voice.

CRM 87

CRM Social Media Customer Relationship Management Customer Relationship 87

Zendesk

APRIL 28, 2021

Self-service resources —blogs, FAQ pages, videos, chatbots—are all capable of resolving straightforward issues without intervention from an agent. Help centers , also known as knowledge bases, are online support hubs that provide quick access to key resources, tutorials, and information for both customers and support agents.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. The top 4 factors government agencies need in live chat software . CRM integration .

Government 76

Government CRM Omnichannel Case Management 76

Hodusoft

MAY 24, 2022

Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. It enables the customers to have more control over the system without much application knowledge. What is an On-Premise Contact Center?

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Comm100

MAY 13, 2020

Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. . Include a Knowledge Base. This blog post is a snippet from our eBook, Mastering Omnichannel CX. Create and bundle tickets across channels.

Omnichannel 59

Omnichannel Artificial Intelligence CRM Contact Center 59

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. In addition to these support methods, it’s crucial for businesses to create a comprehensive knowledge base with clear, objective responses and offer ticketing options. This hub offers structured learning for users to excel.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom, Inc.

SEPTEMBER 7, 2018

A brand new Developer Hub that makes it easy to get started quickly and manage your apps. A new developer forum where you can meet other builders, share your knowledge and get help. Free developer workspaces so you can safely build and test in a demo environment. Check out what other partners have built in the Intercom App Store here.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

ProProfs

MARCH 22, 2017

Since unscheduled training strategy can be useful in every company to broaden employees’ knowledge and skill sets, it is key for businesses to use it as an integral part of dull and repetitive operations. Strengthen knowledge. It is fun and enticing. Probably, most of your competitors have not yet considered it.

Social Media 82

Social Media Education Start-ups 82

Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Most free live chat solutions have time constraints on this so as not to overburden the vendor’s data hubs, which means that you won’t have access to this data after a certain time period ago.

Social Media 52

Social Media Compliance Customer Service Customer Experience 52

ClearAction

APRIL 18, 2015

Part 2 of this article revisits a #CXO chat on twitter where ideas were discussed on how HR can expand value to the company’s CX goals by facilitating knowledge management, employee engagement, and cross-functional collaboration. Here are ways HR can help: Knowledge Management. —@tcrawford. —@EngageGXD.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

Lumoa

JUNE 28, 2018

Q&A with Michal Redbord , General Manager, Service Hub at Hubspot Previously we have shared how you can build a customer experience management processes in your company. Navigate the blog post -> Chapter 1. Everyone and everything is customer experience. Revenue and growth is a function of happy customers.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

Totango

JULY 24, 2020

To make the data you need to understand product usage easily accessible, you’ll need a customer data platform that collects information from multiple sources , brings it together in a hub, and provides context for that data. Provide Your Team with the Right Data.

B2B 62

B2B VOC Customer Feedback Voice of the Customer 62

Totango

SEPTEMBER 18, 2020

This knowledge comes with a responsibility to act. As this information can be collected by any customer-facing member of your enterprise, it is important that all customer data is collected within and made available to all from a central hub. Customer success metrics should always lead to action.

Customer Satisfaction 62

Customer Satisfaction NPS Start-ups Voice of the Customer 62

Fonolo

MAY 17, 2017

In this blog, we’ll take a look through some essential infrastructure for the modern contact center, before taking a look at some emerging solutions that could greatly benefit your contact center. Handpicked related content for you: Top Customer Service Blogs to Read in 2020. Knowledge Management Systems.

Contact Center 70

Contact Center Technology Technology CRM 70

Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. Acquire also provides self-service tools that free your team up to focus on the more complex real-time customer conversations.

Social Media 105

Social Media Invoicing CRM Start-ups 105

ClientSuccess

SEPTEMBER 18, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why? Question 3.

E-commerce 40

E-commerce CRM Start-ups Innovation 40

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. It’s a sort of easily accessible knowledge base that gives smarter, more accurate answers the more it is interacted with. Self Service Software. PR Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Knowledge base software and call center software also come at additional fees.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. nabahatShanzA.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ProProfs

JULY 16, 2020

One great thing is that content curation gives you the chance to harness the knowledge of your organization’s subject matter experts (SMEs). This way, your organization’s LMS/LXP serves as a hub for consolidated learning materials your learners can easily access in their own points of need. Source:elearninginfographics).

Social Media 103

Social Media Gambling Education 103

ProProfs

APRIL 5, 2022

HubSpot Marketing Hub Visual builder to create landing pages and forms. Blogging, SEO, and ad tracking & management Free and paid plans. The tool offers integrations with a whopping 700+ marketing platforms and CRM tools and also comes with a comprehensive knowledge base. . HubSpot Marketing Hub. Key Features .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

1 to 1

MAY 2, 2013

The 1to1 Blog. Strategy Speaks Blog. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage. Allegiance Blog. Eloqua Blog. FreshNetworks Blog. FreshNetworks Blog. Marketo Blog. MarketTools Blog. RightNow Customer Experience Blog.

Social Media 39

Social Media Touchpoint CRM Gaming 39

Zendesk

SEPTEMBER 7, 2021

Often the backbone of your company’s knowledge base , tutorials demonstrate product features, how to use them, and what makes those features valuable. Meanwhile, 18 percent would rather read a text-based article or blog post. What is a customer tutorial? How customer tutorials benefit businesses.

Social Media 52

Social Media Engineering Education Start-ups 52