Uniphore

NOVEMBER 18, 2021

How CX Leaders Can Leverage Emotional Intelligence to Lead Their Teams to Success Human emotions are complex. In this process, known as emotional intelligence or EQ, computers capture emotion from human speech and actions.? Studies have uncovered? For example,? Amazon is honing its Alexa AI tool ?to customer sentiment ,?with

CX 162

CX Artificial Intelligence AI Business Growth 162

Customer Bliss

AUGUST 18, 2020

Identify Those With High EQ. This is where service reps with a high EQ can be an invaluable asset to your company. This is where service reps with a high EQ can be an invaluable asset to your company. High EQ support staff are adept at handling even the most tricky/difficult customer situations. By Niraj Ranjan.

Customer Service 100

Customer Service Touchpoint Customer Experience Innovation 100

Beyond Philosophy

NOVEMBER 12, 2015

If you enjoyed this post, you might be interested in the following blogs: Training Employees on Nonverbal Clues. Hire People with a High EQ. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. “Emotions are contagious.

CX 147

CX Customer Experience 147

ClientSuccess

SEPTEMBER 12, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What are one or two things you typically do during the first hour of your day that leads to a productive day? Let’s get started with this week’s post!

Start-ups 49

Start-ups 49

ClientSuccess

FEBRUARY 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What are one or two things you typically do during the first hour of your day that leads to a productive day? Let’s get started with this week’s post!

B2B 52

B2B Start-ups Gaming Sales 52