TeamSupport

JANUARY 22, 2024

One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Automation is the use of technology to perform tasks without human intervention.

Customer Service 59

Customer Service B2B AI Innovation 59

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! As more cross-functional partners and their functional tools and data are integrated into CS software and the Totango ecosystem, this scaled motion of support becomes even more pertinent. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Outlook 113

Outlook Innovation Omnichannel Education 113

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 78

Compliance Education CRM Healthcare 78

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. In this PeopleMetrics LIVE! PeopleMetrics LIVE! Can't attend the live a session? Sign up for more PeopleMetrics LIVE! No problem!

CEM 118

CEM VOC Customer Feedback Voice of the Customer 118

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

TeamSupport

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B Machine Learning B2C Start-ups 89

Comm100

MARCH 7, 2023

In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. Live chat allows students to easily reach out to potential schools without committing to anything, breaking down a key barrier to engagement.

Education 67

Education Technology Technology 67

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 81

Government Customer Service Customer Satisfaction CX 81

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 76

Government CRM Omnichannel Case Management 76

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) tools: Lessonly. Customer support platforms.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Customer Service 82

Customer Service Omnichannel Social Media AI 82

Provide Support

APRIL 7, 2020

That is why it is important to get information about your live chat customer service team performance and make improvements based on it. With Provide Support live chat statistics tool you can easily track how many chats your live chats agents get, how fast they respond and how many chats they miss. (.).

Customer Service 59

Customer Service 59

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Education 69

Education Social Media Technology Technology 69

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. On some days this number rose as high as 91%.

Customer Service 81

Customer Service AI Technology Technology 81

Provide Support

MARCH 30, 2020

This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC.

Customer Service 70

Customer Service 70

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Intercom, Inc.

DECEMBER 14, 2022

From self-serve queries to complex customer requests, teams across your organization can collaborate without switching tools in a next-gen support solution designed for efficiency and speed. We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom. Improves customer satisfaction.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Omnichannel 76

Omnichannel Social Media Education AI 76

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. Customers who had enough of receiving unsolicited communication quickly armoured up with these new “protection” tools. People live in Slack, they live in the messenger.

Gambling 211

Gambling B2B Education Business Growth 211

Comm100

FEBRUARY 15, 2022

For organizations providing public-facing services, accessibility legislation could mean a need to expand the tools that are available to customers. Along with these connection methods come services like live chat that can expand the ways that customers reach out for support. Comm100 Live Chat is proudly compliant with WCAG 2.0

Government 52

Government Customer Service Compliance Technology 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. Let’s find it out in this blog along with in app customer feedback best practices.

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

SurveySensum

NOVEMBER 22, 2023

So, let’s explore the different ways you can invite your customers in for a chat: 1. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

TeamSupport

AUGUST 10, 2020

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. We continued in Part 2 exploring one way that customers can speed up the time to ticket resolution with live chat. A Picture—or Video—Is Worth a Thousand Words.

B2B 98

B2B Start-ups Customer Service 98

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). Join us for an exclusive webinar: Next gen CS: Safely navigating AI and the opportunities for customer success , a live conversation about the impact and importance of this emerging technology.

Innovation 98

Innovation AI Engineering Sales 98

Customers That Stick

FEBRUARY 19, 2015

Enter live chat. Live chat contains a number of attributes that contribute to hassle-free experiences. Live chat allows organizations to assist online customers in real time. Live chat seems like a no-brainer. Live chat is not for every customer, or every organization.

Customer Service 157

Customer Service Start-ups Technology Technology 157

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Customer Service 61

Customer Service Omnichannel Social Media AI 61

Customer Service Life

SEPTEMBER 22, 2017

This article was originally published on the ICMI Blog on August 22, 2017. As an outsourcer, about 60% of our support volume is still phone, with chat and email making up most of the other 40%. While social media carries a similar expectation, I recommend using a separate, dedicated tool altogether for that channel.

Social Media 136

Social Media Start-ups Customer Service Contact Center 136

Provide Support

FEBRUARY 4, 2018

The benefits of real-time visitor monitoring in chat support. As a live chat software provider , we saw many of our clients adding direct messenger links to their websites and missing on the opportunity to see additional details about their customers and improve the quality of their customer service. Read more.

Customer Service 84

Customer Service 84

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Let’s dig in. Data storage.

Social Media 52

Social Media Compliance Customer Service Customer Experience 52

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Auto Chat Translation.

Education 52

Education Technology Technology Customer Experience 52

Comm100

JUNE 27, 2023

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. Live chat is a perfect example of this remote, digital support in action. For many, their question or issue can be resolved within minutes on live chat.

Education 52

Education Technology Technology AI 52

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Totango

FEBRUARY 2, 2021

Customer success plans provide you with a powerful tool to help clients achieve their goals. For instance, let’s say you sell an app designed to improve customer service performance, and it currently takes your customer an average of five minutes to respond to live chat support tickets, a KPI known as First Response Time(FRT).

Customer Satisfaction 127

Customer Satisfaction Customer Service 127