Totango

FEBRUARY 5, 2021

For VP Sales: Emphasize case studies, references, and expansion revenue data. For VP Sales: Emphasize case studies, references, and expansion revenue data. Improving Margin/Efficiency: Emphasize Annual Recurring Revenue (ARR) to Customer Success Manager (CSM) Ratio, account coverage, and time spent on onboarding.

Net Promoter Score 72

Net Promoter Score VOC Customer Feedback Innovation 72

SurveySensum

SEPTEMBER 11, 2023

In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. Every customer is on a journey, and data-driven engagements keep them on the path to rapid, recurring value.

Technology 100

Technology Technology NPS Start-ups 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. Every customer is on a journey, and data-driven engagements keep them on the path to rapid, recurring value.

Technology 86

Technology Technology NPS Start-ups 86