SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

CX Accelerator

OCTOBER 25, 2018

NPS still has value. One of my all-time favorite sessions as a presenter was “The Case Against NPS” alongside Matt Beckwith. The question on the table…does the 15-year-old metric of NPS (Net Promoter Score) still have a place on CX dashboards? Naturally, Customer Experience and AI were on the tip of everyone’s tongue.

CX 140

CX Net Promoter Score NPS Contact Center 140

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. In fact, companies with engaged employees outperform those without by 202%. No worries, though!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Customer reviews offer valuable insights into a product’s pros, cons, and evolution. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. During the interview, we discuss several questions including: IS MEASURING NPS WORTH DOING? IS NPS A DRIVER OF REVENUE?

NPS 40

NPS Net Promoter Score CX Close the Loop 40

ProProfs

APRIL 5, 2022

So, to help you out, we’ve compiled a list of the most effective online lead generation tools of 2022. Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . What is a Lead Generation Tool? What Makes a Good Lead Generation Tool? Types of Online Lead Generation Tools.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

SurveySensum

DECEMBER 6, 2021

But is your NPS good or bad? How to know if your NPS® score is good? To understand whether an NPS® score is good or bad, we must first understand how it is calculated. Before we dive into the specifics of NPS® calculation , you must know that NPS® is an absolute number that lies between -100 to 100.

Net Promoter Score 52

Net Promoter Score NPS Social Media Customer Loyalty 52