Steven Van Belleghem

MARCH 27, 2023

So when Weiss founded direct-to-consumer makeup and skincare brand Glossier, it already had a cult-like following from her blog. Within 6 weeks of the launch of the company’s first four products, Glossier had $8.4 million in Series A funding. And that magic ingredient is what created it’s cult-following.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Finance 91

Finance Customer Retention Sales Technology 91

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.

Social Media 90

Social Media Customer Feedback Innovation Customer Satisfaction 90

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!

NPS 105

NPS Gaming Business Operations Technology 105

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Totango

AUGUST 11, 2022

Blog content consumption. In-app sessions and user experience. These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. Examples include: Search engine queries and ads. Social media posts. Demonstration videos. Website visits. Digital billing checkouts.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Intercom, Inc.

FEBRUARY 5, 2018

A few years ago I came out of a meeting with my product manager where we talked about the next feature we should build. Needless to say, we didn’t have a clear product strategy. To take my mind off things I opened my RSS reader and a post called “ Product strategy means saying no ” caught my eye. Start a blog.

Start-ups 217

Start-ups 217

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. Creating Decision-Centric Content : Develop comprehensive guides comparing your products with competitors.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Intercom

DECEMBER 19, 2023

The potential for generative AI to revolutionize customer service was obvious from the moment we first had a conversation with ChatGPT, and our AI and Product teams sprung into action. In order for businesses to survive and thrive, it’s more important than ever to find product-market fit (PMF). and brains ?:

AI 96

AI Engineering Sports Customer Service 96

Intercom, Inc.

FEBRUARY 16, 2021

So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. Not convinced?

Start-ups 283

Start-ups Transportation Innovation Technology 283

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. Salesforce reports that a staggering 84% of customers say the experience a company provides is at least as important as its products or services. The best employees don’t push random, irrelevant products.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales Scorecard NPS Customer Acquisition 89

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. The onboarding experience was in-depth and thorough. I felt fully supported by the Totango implementation, data, and support teams.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Outlook 113

Outlook Innovation Omnichannel Education 113

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Everything You Need to Know About Customer Advisory Boards.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart.

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

Intercom, Inc.

JANUARY 18, 2023

” Chip Lay, Director of Product Strategy at Fullstory. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. “The And where should you start?

Customer Acquisition 118

Customer Acquisition Customer Retention Actionable Insights Customer Feedback 118

Intercom, Inc.

APRIL 30, 2020

We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. The reason why companies integrate with Intercom is to help their customers get as much use as possible out of their product.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 83

Customer Satisfaction Sales 83

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M., .” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

JANUARY 10, 2024

“Rather than gleaning actionable insights from siloes or single sources, our focus in 2023 has been gathering insights directly from our clients from areas that all of us are familiar with: NPS, surveys through support, post-implementation, product insights, business reviews, and more.”

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022.

Gaming 94

Gaming Innovation Start-ups 94

Customer Service Life

FEBRUARY 10, 2020

The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? – In this article on the Zendesk blog, read how CX experts define customer loyalty and how companies can gain it.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. ” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre. “They knew everyone’s name, they anticipated what they needed.”

AI 69

AI Customer Service Retail Innovation 69

Totango

MAY 2, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In order to consistently deliver value and positive experiences to your customers, customer success must be a role played by every department throughout the company.

Sports 105

Sports Finance Start-ups Customer Experience 105

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. Ditch long hold times with Intercom Switch.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Totango

OCTOBER 25, 2023

This progression towards a holistic journey for our customers—across all recurring products and services—positions CS as an enabler of strategic alignment for Schneider. Then, we extended that charter globally and eventually incorporated our non-digital recurring services.

Customer Experience 106

Customer Experience Finance Government Engineering 106

Zendesk

JUNE 28, 2023

While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents.

AI 96

AI Sentiment Analysis Technology Technology 96