SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. Find out more here.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Zonka Feedback

JULY 12, 2023

Need to collect customer feedback for your SaaS business? This blog will help you choose the best Customer Feedback Tools for SaaS based on their unique features, pricing, and ratings on popular online platforms. If you are in the SaaS industry, collecting customer feedback should be one of your top priorities.

Customer Feedback 52

Customer Feedback Innovation 52

Totango

NOVEMBER 14, 2023

As a user, you receive all the necessary tools and resources to enhance your customer community strategy, including welcoming new members, assigning community managers to specific campaigns, re-engaging inactive members, and celebrating community wins with customers.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Outlook 113

Outlook Innovation Omnichannel Education 113

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Zendesk

SEPTEMBER 20, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. For example, Wine.com provides live assistance from sommeliers to guide customers toward the right wines.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. VoC analytics improves products, services, and processes to meet consumer expectations better. But you have to do more than listen. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Intercom, Inc.

APRIL 30, 2020

In the current climate, businesses are looking to consolidate tools and build an integrated tech stack so they can save costs while staying efficient. Our 100+ sales reps will highlight how your tools integrate with Intercom in their conversations with customers and prospects. Get the inside scoop.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

APRIL 8, 2024

This involves innovative product design, superior customer service, or a unique approach to solving market problems. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Fonolo

MARCH 21, 2024

It underpins some of the most useful tools agents have to handle large and changing call volumes. In this blog, we’ll unpack how virtual queuing works, explore the capabilities of call-back software and share tips to help you optimize your contact center operations. Read more about call routing in our related blog!

Contact Center 75

Contact Center Technology Technology Customer Satisfaction 75

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. With our last tool, everything was complicated, overly technical, and buggy. The onboarding experience was in-depth and thorough. Not a Totango customer just yet?

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Intercom, Inc.

DECEMBER 14, 2022

Proactively support your customers before they ever need to reach out to your team by sharing product, event, and company announcements within the new News section of the Messenger. . Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” What is Employee Feedback?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. Tailored Product Recommendations: Hyper-personalization extends beyond basic product suggestions based on past purchases.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Lumoa

AUGUST 18, 2022

Many businesses nowadays apply a voice-of-customer program in their operations and treat them with importance because it shows that they value what people say about a product or service. The lack of understanding on how to take customer feedback is what makes it worse. I mean, we get it. Undefined goals.

Customer Journey Map 83

Customer Journey Map Close the Loop Customer Feedback Start-ups 83

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Today’s B2B customer researches, purchases and engages with products online. Collect Customer Feedback from Your Community. Integrate Customer Feedback into Your Business Development Process.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? NPS and CSAT are more than just customer satisfaction measuring tools, they serve as instruments to gauge satisfaction, enhance overall customer experience, and foster customer loyalty. How to analyze it? Let’s find out!

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. But every tool has its limitations. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys.

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94