Inside Customer Service

DECEMBER 2, 2021

You might find them in sales, marketing, customer service, operations, or even finance. Everyone—from our support staff to office managers to sales leaders—can offer their feedback and perspective on how we might improve our product. An employee brand evangelist can work in any role.

Retail 260

Retail Social Media Finance Sales 260

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

B2B 91

B2B ML CRM Customer Relationship Management 91

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. So if you’re looking for answers on how best to manage customer renewals, then read on! Things To Consider… How complicated are your contracts?

Sales 71

Sales Customer Relationship Customer Retention 71

Fonolo

DECEMBER 6, 2022

As leaders and managers, you need to get down and dirty with metrics, KPIs, and agent performance to run a successful contact center. When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . He’s right!

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place.

Innovation 85

Innovation Outlook CRM Sales 85

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Emails introduce your solution.

Sales 118

Sales CRM Construction Start-ups 118

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.

Sales 71

Sales 71

Customer Think

JANUARY 30, 2022

Let’s extend all the trends we see around the mechanization and automation of sales. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Part 2 Performance Management Friday Win/Loss Analysis. Let’s look at emerging trends around the rep-free buying experience some research is showing.

ML 95

ML Sales AI 95

Customer Think

NOVEMBER 14, 2022

Performance planning is one of the most powerful tools for managers and their people. Yet, too often, I don’t see organizations fully exploit the power of performance plans and the performance planning/management process. The post On Performance Planning… first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 69

Sales 69

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t? of sales emails are opened.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Blog articles. For one thing, understanding how a lead has found you aids in successful sales prospecting.

Social Media 98

Social Media CRM B2B B2C 98

Totango

OCTOBER 12, 2022

The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments. Continuing a trend from previous years, product management and operations teams emerged as key collaboration partners.

Sales 110

Sales Customer Retention Innovation Customer Experience 110

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Voice of the Customer 155

Voice of the Customer Start-ups Sales Customer Feedback 155

Totango

DECEMBER 20, 2023

Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Customer Think

AUGUST 6, 2021

My friend, Orrin Broberg, wrote a great post: 5 Critical Sales Enablement Mistakes To Avoid. His first point was stunning in it’s simplicity, we fail to give sales people what they need. It’s a critical issue, we have to understand, at a deep level, what sales people need to perform at the highest levels [.].

Sales 80

Sales Technology Technology 80

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G., ” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.

Retail 57

Retail Finance Sales Customer Service 57

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Check out our full list of technology partners or request a new integration.

Finance 91

Finance Customer Retention Sales Technology 91

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. When it comes to managing complex systems, the famous economist F.A. Cindy Chang, Senior Product Designer and Ulaize Hernandez Troyas, Product Manager. Talk to these people.

Engineering 150

Engineering Start-ups Gaming Sales 150

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. SAP Sales Cloud. What is a B2B CRM? Salesforce CRM. Microsoft Dynamics 365.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Customer Think

NOVEMBER 18, 2021

We’ve long known (whether we use it or not) about the “sales process.” ” Virtually every organization has some variant of a sales process with stages we move through and, possibly, critical activities we should be executing within each stage. Stop Focusing On The Top Of The Pipeline!

Sales 72

Sales 72

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Automating our sales and marketing. On our pricing page , the bot triggers almost immediately and offers assistance with choosing a plan or connecting with a sales rep. Maybe you wonder if we practice what we preach ??.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Totango

JULY 19, 2022

By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. The post Why You Should Throw Out Your CRM appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Customer Think

JANUARY 8, 2022

Sales people usually don’t put much thought into it, [.]. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Win/Loss Reviews Win/Loss Reviews Performance Management Friday Win/Loss Analysis Performance Management Friday -- Abandoned Deals Why Didn't You Buy From Me?

CRM 75

CRM Sales 75

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Outlook 113

Outlook Innovation Omnichannel Education 113

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries. The advantages of live chat 1.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Keeping lines of communication open between product, sales and customer success is essential for a well-oiled, highly-efficient product organization. A CRM for Product.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Intercom, Inc.

OCTOBER 2, 2018

We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. Our final color palette.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. Learning management system (LMS) tools: Lessonly.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. How Should Customer Success Enablement and Sales Enablement Work Together?

B2B 82

B2B Net Promoter Score Education Social Media 82

Customer Think

NOVEMBER 24, 2022

” I’m starting to see a series of articles re-arguing that managers get the greatest return on their coaching time by “coaching in the middle.” ” The argument being, when we look at sales performance, we tend to see a normal distribution, or [.]. Related Posts: What's Your Bell Curve Look Like?

Sales 52

Sales 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

MARCH 8, 2022

Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr. Event and Program Manager; and Trish Whitney , VP of Growth Marketing. . Director of CS; Anne Ting , SVP Marketing; Monique Nguyen , Sr.

Sales 86

Sales 86

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90