Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. I highly encourage you to read his blog post and watch his talk. The second army are your main competitors.

Engineering 224

Engineering Technology Technology Innovation 224

C3Centricity

MARCH 15, 2018

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights.

Manufacturing 82

Manufacturing Agriculture Retail Entertainment 82

CX Journey

AUGUST 11, 2016

Lean is the framework we use to achieve high velocity speed to market – an approach that often refers to releasing a Minimum Viable Product rather than sinking exhaustive resources and time into perfecting something before your customers see it. We’ve continued to develop this app since Hack Day.

Manufacturing 0

Manufacturing Start-ups Construction Healthcare 0

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. We provide data for modern sales and marketing teams across all the products they already use. Broadly speaking, our three focuses are: Lead generation: we create a highly qualified pipeline for the sales team.

B2B 182

B2B Sales Start-ups B2C 182

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized.

B2C 117

B2C B2B Customer Journey Map E-commerce 117

SurveySensum

SEPTEMBER 11, 2023

In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. 4 SaaS KPI Categories Your SaaS KPIs should cover these four main areas – sales & marketing, revenue, product usage, and customer experience.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Intercom, Inc.

DECEMBER 12, 2018

The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. They’re responsible for filling the sales pipeline with quality too.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. I genuinely haven’t talked to a single person who really likes using their product or speaks enthusiastically about it, yet it’s viewed as absolutely essential to sales teams. Everyone uses it. Few people like it.

Gambling 191

Gambling Start-ups Innovation Sales 191

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. I genuinely haven’t talked to a single person who really likes using their product or speaks enthusiastically about it, yet it’s viewed as absolutely essential to sales teams. Everyone uses it. Few people like it.

Gambling 165

Gambling Start-ups Innovation Sales 165

ClientSuccess

MAY 30, 2018

Since the beginning of Mark’s career, he’s been in post-Sales B2B software. For example, Mark’s lead Sales guy at one of his past companies came into office to talk about a big client that had a renewal coming up in later in the year. The Sales guy asked Mark how the client was doing so he could best prepare for renewal conversations.

B2B 40

B2B Sales Start-ups Customer Retention 40

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

Intercom, Inc.

DECEMBER 16, 2021

But maybe, to start off and help orient our audience – our audience is a collection of everyone from customer support, sales, marketing, product, engineers, et cetera – we start off with network effects specifically. What do they mean, and where do they start? When did humanity start caring about such things? Andrew: Exactly.

Start-ups 138

Start-ups Gaming B2B Social Media 138

Intercom, Inc.

SEPTEMBER 26, 2019

You’re no longer bound by the innovation velocity that you might be able to deliver to the market; you’re actually compounding that value because everyone else can go out and build on top of the data that you have. I actually got to put out this blog post about that Bill Gates quote I mentioned. But creating that story was really fun.

Start-ups 170

Start-ups Compliance Innovation Government 170

Intercom, Inc.

JULY 23, 2018

So how do you trawl your sales-ready opportunities efficiently while also going whaling? Specifically we’ve automated parts of our sales follow-up using Intercom Smart Campaigns. Before you can automate your sales follow-up, you need to segment and prioritize your leads. High velocity, small accounts. The big whale.

Sales 151

Sales Start-ups 151

SugarCRM

OCTOBER 3, 2023

In this blog, we’ll explore the risks that organizations face when they opt for a large CRM vendor and why it’s essential to consider the full picture before making such a crucial decision. They probably offered you ‘simplicity’ and ‘velocity,’ with a streamlined process from demo to pricing to implementation.

CRM 26

CRM Start-ups Government Customer Relationship Management 26

Intercom, Inc.

AUGUST 2, 2018

Not just in product engineering and design, but in marketing, customer success, sales, the executive team, etc. This was one of the things that I thought was really important to bring into Optimizely, and something I’ve seen be really effective in driving velocity in experimentation programs. Claire: I do.

Engineering 140

Engineering Start-ups B2B Sales 140

Intercom, Inc.

JANUARY 18, 2023

In the learner experience sphere, we’re taking that and mixing the core value we have at Simply of impact velocity. ” The sales leader has insight into what’s happening. ” I want my students to be able to write a blog. “Oh, here’s a website or a technology tool that can help write a blog.”

Education 205

Education Start-ups Technology Technology 205