Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Sales 183

Sales Start-ups Finance Education 183

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Your customers should know your employees by name. Val Geisler: I’m delighted to be here as well. Specialize.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

ProProfs

JANUARY 25, 2022

As if that wasn’t enough, at least 530,000 Zoom users’ accounts were hacked and listed for sale on the dark web. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post. It can be related to what employees should and should not do in the case of a cyber attack.

Education 52

Education Engineering Legal Start-ups 52

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. What is it about sales that makes academia hesitant to teach it? Bob wondered where all the sales professors were and discovered that perhaps as a profession it required more art than science.

Sales 265

Sales Start-ups Engineering Education 265