Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Quicker resolution through call routing. According to Statista , the e-commerce sales figure is expected to reach 8.1

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Execs In The Know

MARCH 31, 2023

Three ways companies can bolster agent effort scores and activate better problem resolution are: 1. Regular sessions and workshops based on feedback can then be used to improve internal processes and tools so that agents can provide better service. Guest blog post written by Gladly.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. Call center software is a cloud-based communication platform that’s designed for call centers to provide high-quality customer service.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Help Scout

AUGUST 31, 2021

Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers. For example: You will be supporting our customer base both directly through conversations and indirectly through creating and maintaining documentation.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94

Fonolo

MAY 17, 2017

In this blog, we’ll take a look through some essential infrastructure for the modern contact center, before taking a look at some emerging solutions that could greatly benefit your contact center. The quality of a contact center’s infrastructure ultimately determines its success. What technology is used in a contact center?

Contact Center 70

Contact Center Technology Technology CRM 70

Intercom

SEPTEMBER 28, 2023

Within a matter of months, AI has evolved from automating simple tasks like routing the right thing to the right person, to offering accurate, conversational responses upfront to a variety of customer queries. How can we leverage AI in a way that boosts – not hinders – the customer experience? Where should we focus our efforts?

AI 59

AI Start-ups Education Customer Service 59

UJET

DECEMBER 17, 2019

Customers don’t think about contacting support based on channel, they think about convenience. Understanding that the urgency and complexity of the issue should dictate the channel experience rather than the other way around, opens up a delightful flow of customer journeys. Knowledge and Insight.

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

CX Journey

MARCH 29, 2017

It was published on their blog on April 26, 2016. Executives are key to success of any culture transformation. By the way, those values will also guide how you hire. You need everyone on the bus; for those who chose the wrong route, it's time to get off. Well, it's a huge undertaking. Without them, it won't happen.

Touchpoint 47

Touchpoint Customer Experience CX 47

Hodusoft

SEPTEMBER 20, 2023

The best way to do that is by using a call queue management system, which is extremely effective in managing calls on waiting. This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Provide Support

OCTOBER 7, 2015

Pointers to the dysfunction are also pointers to the way out of it. The majority, 84% of customers, are “ends-focused”, choosing the channel based on their expectation of a successful question resolution through that channel. In a word, this was my short guide, a route map to your perfect customer service destination.

Customer Service 86

Customer Service Social Media VOC Customer Feedback 86

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success. Skill-based routing is one of the most effective call-routing strategies.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Aquire

SEPTEMBER 24, 2021

Success no longer depends solely on product or pricing — a satisfying experience for your customers is a must. Some familiar examples of AI in action are conversational chatbots and product recommendations based on customer behavior data. It can easily learn new skills and works tirelessly with consistent performance and productivity.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

Comm100

SEPTEMBER 6, 2022

Three great ways to figure the answer out: Book a demo with one of our live chat specialists to discuss your setup Input your details into our Live Chat ROI Calculator to find out the optimal setup Continue reading this blog! This helps you tailor to each agent’s skill level and can be useful for training purposes.

Customer Satisfaction 83

Customer Satisfaction Construction Social Media Customer Service 83

Comm100

SEPTEMBER 22, 2021

This blog aims to do just this as we go through five successful strategies that will boost the success of your customer service transformation. Their best chance for success is in convincing others that digital transformation is worth pursuing. 5 Best Practices to Prepare for Digital Transformation. Collecting Feedback.

Customer Service 61

Customer Service Social Media Omnichannel Technology 61

Comm100

APRIL 30, 2019

Nowadays, my Grandad could put any teenager to shame with his Candy Crush skills. While live chat may have “chat” in the name, there’s so much more to it than text-based communication. Every communication channel has its challenges. Internet literacy isn’t a generational thing anymore. Myth #3: Live chat is limited to text.

Contact Center 60

Contact Center Technology Technology Customer Expectations 60

Comm100

APRIL 30, 2019

Nowadays, my Grandad could put any teenager to shame with his Candy Crush skills. While live chat may have “chat” in the name, there’s so much more to it than text-based communication. Every communication channel has its challenges. Internet literacy isn’t a generational thing anymore. Myth #3: Live chat is limited to text.

Technology 40

Technology Technology Contact Center Customer Expectations 40