Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Best-selling author, podcast host, and influencer Colin Shaw is also worth following. Slack is where so much of the conversation happens—under the surface, off social media. Start reading these blogs.

CX 98

CX Social Media Start-ups Sports 98

Zendesk

JANUARY 5, 2022

Warm leads know about your company and have expressed some level of interest, perhaps by visiting your website or commenting on a social media post. The more data you gather and compile into notable reports, the more traction your organization will get from publications, social media, and word of mouth.

Sales 105

Sales Outlook Social Media B2B 105

Zendesk

APRIL 18, 2022

Online lead sources, which we’ll cover in more detail below, include: Social media. Blog articles. Social media. Social media marketing is the current darling of lead generation, with TikTok and Instagram influencers erupting as the new frontier for B2C marketing. 80% of social media leads come from LinkedIn.

Social Media 98

Social Media CRM B2B B2C 98

Intercom, Inc.

AUGUST 14, 2018

And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful. Social is evergreen too You should also be comfortable sharing your evergreen content across your social networks.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

Zendesk

JUNE 29, 2022

In fact, the draw of personalized selling is now so high that 72 percent of customers admit they only engage with personalized messaging. If your clients are posting glowing reviews on social media or review sites, grab them. But leads from social media have a lot of unique benefits. Right now, 90 percent of buyers in the U.S.

Social Media 98

Social Media Sales Start-ups CRM 98

CSAT.AI

SEPTEMBER 7, 2022

Over two thirds of Millennial and GenZ respondents indicated at least one element of environmental, social and governance (ESG) issues are of high importance in their buying decisions. Large groups of consumers acting en masse through social media, review forums , blogs or video can uplift or damage a brand. Some recover.

Customer Service 88

Customer Service Non-Profits Sentiment Analysis Social Media 88

Intercom, Inc.

OCTOBER 2, 2018

While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Data visualization of blog user research.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. When deployed correctly, a freemium SaaS sales model can be one of the most effective promotional strategies for selling software products. If your freemium product delivers compelling value, your premium product effectively sells itself.

Sales 118

Sales Social Media Engineering Technology 118

ClearAction

NOVEMBER 11, 2022

Social: trustworthy, likeability, social support, strength of friendships and romances and family. Watch this blog for the follow-on article that explains gains from employee experience strategy next week. Watch this blog for the follow-on article that explains gains from partner experience strategy next week.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Totango

APRIL 30, 2021

Developing marketing content for blogs, social media and video platforms. Paid advertising for PPC, search engine marketing, social media and web retargeting. Customer marketing to promote renewals cross-sells and upsells. Web design and maintenance. Email marketing. Text marketing. Price comparison engines.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Why You Need Social Media for Customer Support – Five benefits to offering social customer service. Blog mashup monthly mash monthly mashup'

Mystery Shopper 126

Mystery Shopper Contact Center Social Media Retail 126

Lumoa

MARCH 10, 2022

Social media mentions. If your most successful customers are using your product to accomplish one thing, the last thing you want to be doing is to try to sell something completely different.  Social media Social media can be a great informal outlet for starting conversations with your customers. Support tickets.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SugarCRM

MARCH 29, 2022

release, expected to arrive in April, SugarCRM will convert all SugarCloud-hosted Professional and Enterprise customers to Sugar Sell. Converting SugarCloud Professional and Enterprise Customers to Sugar Sell. With Sell, you will maintain all the functionality and the look & feel you enjoy today.

CRM 49

CRM Social Media Sales Start-ups 49

Fonolo

AUGUST 18, 2020

We’re social creatures; people want to be listened to. Social Media. People post comments about brands constantly on social media — at least 2 million times a day. Most customers — especially younger customers — use social media to get a ‘clear view’ of how a brand treats its customers. Click To Tweet.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

Intercom, Inc.

APRIL 13, 2018

Take advantage of the very technology you’re selling. Modern CRM tools and social media constantly create new ways for users to interact. From the top of the sales funnel to the content living on your blog that helps sales reps nurture a relationship – marketing has a role.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Beyond Philosophy

DECEMBER 19, 2016

In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. This isn’t the first time Patagonia has scored big by proclaiming its environmental and social values. Instead, the total was $10 million. That’s a lot of fleece pullovers and down jackets.

Sales 141

Sales Retail Customer Loyalty Education 141

Win the Customer

AUGUST 25, 2016

Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner. The campaign reached 5.5

Social Media 94

Social Media E-commerce Customer Service Customer Experience 94

Zendesk

JUNE 11, 2021

You don’t want to lose a potential customer by giving them the “hard sell” when they’re still at the top of the funnel. Similarly, a SaaS provider would award a lead more points for clicking on a pricing page than for clicking on a blog post. Make sure the articles are engaging and easy to share on social media, too.

Sales 86

Sales Social Media B2B CRM 86

The Customer Service Blog

APRIL 26, 2023

Other people have also commented on social media saying that that they have also received similar scarves recently. As reported in The Customer Service Blog recently, the UK's Competition and Markets Authority is currently investigating Google and Amazon over fake and misleading reviews. How did the scammer get customer details?

Social Media 52

Social Media Retail Sales Customer Service 52

Beyond Philosophy

OCTOBER 11, 2018

We all want to sell more. Return labels example aside, using the principles of reciprocity in your sales strategy is a fantastic way to sell more to your customers. This video explains it well: The Door in the Face Technique was born out of a social experiment Cialdini did in the 1970s. So how do we do this?

Sales 137

Sales Customer Loyalty Start-ups Customer Experience 137

Return Customer

NOVEMBER 28, 2018

Look for problems to solve rather than products to sell. That’s not to mean you alienate your current customers and stop selling whatever it is that got you them in the first place. Take to forums where your customers hang out and read their comments on blog posts. The product you have is relevant as long as the problem exists.

Customer Service 124

Customer Service E-commerce Social Media Engineering 124

Beyond Philosophy

JULY 23, 2015

Author Ed Batista addresses this in his post on Harvard Business Review’s blog. I think that social media to excess might be the next generation’s big regret. I wonder, is that because engagement on Social media kicks up on hump day? Social media is here to stay. The least productive day is Wednesday.

Social Media 155

Social Media Net Promoter Score Customer Experience 155

Intercom, Inc.

NOVEMBER 20, 2018

Offering free access to some of these early contacts in return for social proof (case studies/ testimonials/ logos) is a useful way to get people using the product so future development decisions can be based on observed data rather than hypotheses. For some solutions, remote selling will suffice; for others, face-to-face will be important.

Sales 178

Sales B2B Start-ups Education 178

Beyond Philosophy

NOVEMBER 19, 2014

The clamor on Social media and with my friends and family in England has been, “Have you seen that Sainsbury’s Christmas ad? Sainsbury’s Christmas Ad is appearing in social media feeds around the world. Colin is an international author of four best-selling books and an engaging keynote speaker. It’s great!”.

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

ProProfs

SEPTEMBER 23, 2019

It’s not about selling. This motivates teachers, instructors, corporate trainers, and eLearning experts to cash in on educational and professional courses by creating and selling them online. If you too are toying with the idea, this blog post can help you out. Why Create and Sell Online Courses? Virtually anyone.

Real Estate 74

Real Estate Non-Profits Education Social Media 74

Beyond Philosophy

NOVEMBER 4, 2014

How it smells affects how it sells. How you can apply it to your business: Now we don’t all sell flowers and baked goods so that trick won’t work for everybody. One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that. They keep the baked goods right up there also.

Retail 148

Retail Net Promoter Score Customer Experience Real Estate 148

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). By selling a range of channels to your customers rather than just voice, contact centre solution providers can see churn reduce significantly because of the time and resource it would take their customers to replace each channel offering.

Omnichannel 80

Omnichannel Social Media Customer Retention Customer Service 80

Shep Hyken

MARCH 4, 2022

Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts. Instead of asking how we can sell to customers, we ask them how we can support them. Breaking the ice in social media forums such as LinkedIn, Facebook, and Instagram is a great way to get the dialogue rolling.

Customer Experience 69

Customer Experience Social Media Touchpoint Sales 69

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. So, how do you start creating such a space for your shoppers?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Shep Hyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity. Fast Company) As we move closer to recovery in the U.S.,

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Steven Van Belleghem

JUNE 22, 2020

Last but not least, the “saving the world” approach is deeply etched into their DNA as – from the very beginning – for each pair of glasses that they sell, they offer a pair to those in need through the ‘ Buy a pair, give a pair ’ program. Warby Parker accomplished exactly that. Their offering too, keeps adapting.

Customer Experience 52

Customer Experience Healthcare Start-ups NPS 52

Beyond Philosophy

NOVEMBER 18, 2014

How do you use Social Media to enhance the experience? Social media is a great channel for enhancing the Customer Experience. But companies that don’t present a unified front to Customers either use social media as a one-way communication or don’t use it at all. How do you keep integration between your channels?

Net Promoter Score 129

Net Promoter Score Social Media NPS Customer Retention 129

Totango

MAY 17, 2022

It uses a personalized interface to manage data from all customer channels, including phones, live chat, email and social media. Salesforce combines tools for managing contact information, tracking sales opportunities, forecasting sales, automating sales activity, selling on the go and analyzing revenue trends for sales teams.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Bill Quiseng

MARCH 7, 2016

Today, just five years later, people may still tell an average of 9 people about good experiences, but if they have a bad experience, they can now tell the entire world via social media. So the question about social customer service to your business is “Are you ready? It will use this account to address common support issues.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Totango

SEPTEMBER 17, 2021

But is it the best way to sell a SaaS product? Your product itself serves as your main promotional tool, selling itself by demonstrating value. A free version of your product can be promoted on search engines and social media. The post Should You Use a Freemium SaaS Model to Sell Your App? Try it free.

Customer Journey Map 74

Customer Journey Map Sales Customer Loyalty Social Media 74