Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. After building proficiency in the guided simulation, agents graduate to the unguided simulation, where the Zenarate AI coach provides in-the-moment feedback.

AI 52

AI Scorecard Contact Center Compliance 52

ClientSuccess

DECEMBER 20, 2018

Just as every customer success team has different types of compensation guidelines, so too do these teams rely on different metrics to track and guide department, team, and individual success. To learn the formulas and definitions from above download our eBook called The Ultimate Guide to Customer Success Metrics. Performance Metrics.

Customer Satisfaction 49

Customer Satisfaction Sales Gaming Customer Retention 49

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. Automation of processes: It enables banks to automate specific processes, such as account inquiries and transactions, which can save time and reduce errors.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. On this week’s episode, I caught up with Steli to chat all things sales. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week.

Sales 184

Sales Sports Start-ups Gaming 184

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. So how do you guide users to those moments? Running the endless race.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

ClientSuccess

MAY 31, 2018

For those just joining our blog series CSM from the Trenches, welcome. Lucidpress is a fast-growing SaaS startup and the second product offering of Lucid Software, so the members of my team each wear several hats, myself included. What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why?

Start-ups 40

Start-ups Engineering Sales Customer Experience 40

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

Business Growth 71

Business Growth CRM Social Media Sales 71

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Before joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US marketing and communications from startup through a successful IPO.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Zendesk

JANUARY 28, 2022

A lead funnel is the process through which a potential customer becomes aware of your product, expresses interest, and then moves through your funnel to become a paying customer. Before we talk about how lead funnels work, let’s clarify the differences between lead generation funnels, sales lead funnels, and sales pipelines.

Social Media 98

Social Media CRM Sales Start-ups 98

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. Crowlingo (Support) provides natural language processing (NLP) services to find insights and relationships in texts. unify processes with one universal and multilingual solution, and analyze documents in real-time through APIs?.

E-commerce 52

E-commerce Construction Sales Government 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Honest and Practical Guide to Customer Experience.’

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. And startups die unless they ship. Our sales team talks to customers all the time, every day of the week.

Sales 119

Sales Engineering Start-ups Data Entry 119

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. You can hear or read the full interview on the Intercom blog. Rachel now leads marketing at Notion.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. Find out where you lack processes and where you need to do things differently, and choose technology based on that. Promote it.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

SEPTEMBER 26, 2019

With any hot topic in the startup world, it’s helpful to start by establishing terms. Adam: Box was quite large at the time it made this transition, but for a smaller startup, looking around the corner, how do they know that they’re both a good fit, and ready for a platform play? Ceci Stallsmith on how to define a platform.

Start-ups 170

Start-ups Compliance Innovation Government 170

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Pretty straightforward, right?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

FEBRUARY 22, 2018

It’s guiding people toward that up and running, cool and capable stage. A lot of times that’s pointing out areas where the product team realizes that the product might not be super intuitive or very obvious in how it’s guiding people to do the important things that people need to do. What is the onboarding process like?

Start-ups 194

Start-ups Education Engineering Sales 194

Callminer

MARCH 6, 2020

If they say something like “Some problems can’t be fixed,” or, “It goes to management,” then I know they might not be a good fit either, because nearly any customer problem should be looked at as an opportunity to improve services or fix a broken process. It is a forgotten process. Pratibha Vuppuluri. GetMeCharlie. Mark Webster.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

If they say something like “Some problems can’t be fixed,” or, “It goes to management,” then I know they might not be a good fit either, because nearly any customer problem should be looked at as an opportunity to improve services or fix a broken process. It is a forgotten process. Pratibha Vuppuluri. GetMeCharlie. Mark Webster.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

APRIL 15, 2021

a former mathematics tutor and data scientist who eventually converted to sales, Francis is obsessed with leveraging data to improve the way companies conduct their revenue operations. We’ve gathered a list of articles, videos, and podcasts you can check out: The Ultimate Guide to Conversational Support. Accelerate sales with data.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

DECEMBER 16, 2021

If you’re in the startup world, chances are you know exactly who Andrew Chen is. What was the secret of all the Silicon Valley high-growth startups we’ve seen over the years? “Oftentimes, when you ask a startup, ‘ Hey, how are you going to compete against everyone else? How did the tech giants get so… big?

Start-ups 138

Start-ups Gaming B2B Social Media 138

ProProfs

DECEMBER 1, 2021

We’ll learn more about them later in this blog so stay with us. Product Database for a Sales Team. Sales representatives need to stay updated about such changes for better client servicing. A technician can watch the video and quickly learn how to perform a task perfectly, saving time and increasing retention in the process.

Healthcare 52

Healthcare Compliance Start-ups Education 52

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. A quality sales letter or email can put your company on the radar of new potential buyers.

B2C 41

B2C Sales Start-ups B2B 41

ClientSuccess

MAY 8, 2017

Especially in the days of the ‘unicorn startup,’ many companies are redefining roles and workflows within individual organizations, effectively decreasing uniformity that was so common in the customer success world. After the onboarding process, usage can be an indicator to determine customer health. Onboarding.

Net Promoter Score 42

Net Promoter Score NPS Customer Satisfaction Customer Relationship 42

Intercom, Inc.

FEBRUARY 21, 2019

From the used-car salesman to the growth hacker, the process of converting leads has gained a sleazy reputation (fairly or unfairly). But I went through the interview process with thousands of applicants, and they got it down to 100, and then we all went in for a full day of interviews. I have never met a person who likes that process.

Education 123

Education Start-ups B2B Sales 123

Zendesk

FEBRUARY 17, 2022

Every interaction is an opportunity to connect with leads and push them further down the sales funnel. Lead magnets provide insight into what makes your prospective buyers tick—your sales team can leverage that information to increase their chances of converting them into customers. A strong lead magnet provides value for sales leads.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Intercom, Inc.

MARCH 29, 2018

Eric: I was leading growth at an online education startup called Treehouse, a company I still love, and that led to the opportunity to come to Single Grain. Adam: You mentioned some of the bigger companies that you’re working with, but you’re working with smaller startups too. Adam: Eric, welcome to Inside Intercom.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192