SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

SurveySensum

NOVEMBER 20, 2023

So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. But here’s an important question: Do you know the right questions to ask your customers while they’re using your website?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

AUGUST 16, 2023

Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement. Numbered Rating Scale This type of rating scale asks customers to provide a quantitative rating of their effort on a scale of 1-5 or 1-7 or 1-10. Use the Emoticon rating scale.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Lumoa

DECEMBER 15, 2022

In this article, we’ll go over what Voice of Customer data analytics is and the different types. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. they could then write an informative blog post or create helpful social media content to attract more potential clients.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

PeopleMetrics

JULY 17, 2018

Market research provides answers to a specific question and provides those answers in the aggregate. And in providing these answers, market researchers often wisely take a small sample of the overall population, which is less expensive and faster than surveying all customers. So What is VoC? Then what is it?

VOC 210

VOC CEM CX Customer Feedback 210

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? By simplifying surveys and making them concise and relevant.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. Analyze any type of feedback such as NPS, CSAT, CES, or open text. You can run the surveys through emails, apps, websites, and links.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

FEBRUARY 23, 2024

Well, with the power of pulse surveys , that dream can become your reality. Now, what is a pulse survey? Unlike those long annual surveys that feel more like a marathon than a conversation, pulse surveys are quick, concise, and oh-so-effective. First, let’s start by understanding the pulse survey meaning.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 21, 2023

However, there are different types of website feedback forms. It typically asks a straightforward question: → How likely are your users to recommend it to others on a scale from 0 to 10? When to launch this survey? Place the NPS form on your website or in post-interaction surveys to gather feedback when users are engaged.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Best Times to Send a Survey in 2024 1. Be strategic about the type of survey, too.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

MAY 26, 2023

Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? However, have you ever stopped to consider that there might be different types of Net Promoter Score surveys?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Loyalty 52

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. And how to create compelling product feedback surveys? Let’s dive straight into the definition of a product feedback survey. Not just that.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. It usually starts with a simple question: “Why are you leaving?”

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Zonka Feedback

JUNE 21, 2021

Website Surveys enable you to take direct customer feedback to understand their requirements and optimize your Website performance based on it. In this quick guide, you'll learn about Website Surveys, why they are essential, where on your Website to ask questions, and top Website Survey Questions to ask.

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

SurveySensum

DECEMBER 14, 2023

However, as businesses adapt to changing consumer behaviors and expectations, a critical question emerges – ‘ Is NPS still relevant in the ever-changing business environment? ’ If you have wondered the same and are still sending NPS surveys JUST because everyone is doing it, then you are not alone. Scroll down to find out!

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Totango

OCTOBER 7, 2021

Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys. You can integrate automated emails with surveys that measure customer satisfaction and enthusiasm for your brand. Review Escalations Communication.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zonka Feedback

DECEMBER 26, 2023

Forget clunky forms and generic questions. The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

AUGUST 23, 2023

In order to understand where you stand in the matters of customer satisfaction you need to measure your NPS by creating an NPS survey, sending it across multiple channels, and analyzing the gathered data. With this blog learn how to create an NPS survey in the easiest way possible with SurveySensum and also understand the importance of NPS.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that. Find it out here.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Why is that? Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

SEPTEMBER 7, 2023

And within an hour you received a survey in your inbox – ‘How likely are you to recommend the washing machine to your friends?’ So what should have been the right question to ask at this touchpoint? Since Net Promoter Score is a loyalty metric it is not the right question here. When to Send a Relationship NPS Survey?

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for features such as anonymous surveys and unique links.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. which simplifies the workflow.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 28, 2023

This is precisely where customer service surveys come into play. These surveys yield invaluable insights into customer satisfaction levels, illuminating the path toward service improvements and an enhanced overall customer experience. So, it’s time to explore the common pitfalls in creating customer service surveys.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? The answer was as vague as the question and the survey missed the mark. Secondly, the framing of the question is wrong here. What is an In-App Survey?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. What changed?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Totango

OCTOBER 7, 2021

Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct CSAT and NPS Surveys. You can integrate automated emails with surveys that measure customer satisfaction and enthusiasm for your brand. Review Escalations Communication.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71