blog tag agent-engagement 
Execs In The Know
MAY 2, 2022
Your customers are facing the same economic volatility you are, and the ways in which they engage with your brand – and their needs – may be shifting. Gartner research puts the price tag at $14,113 per agent. Largely, most organizations need to focus on engagement. How old are your customer journey maps?
Zendesk
JULY 30, 2021
This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Verse for Sell (Sell) helps businesses to engage with more prospects and capture these conversations automatically. Verse for Sell. ViiBE for Chat.
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Comm100
JUNE 27, 2021
Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered. To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. .
Zonka Feedback
DECEMBER 26, 2023
In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading documentation and knowledge articles, testing the product or service, and shadowing experienced agents.
Comm100
OCTOBER 19, 2022
It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. This will help your chatbot engage customers with even more context and detail. 6 Sentiment Analysis.
CommBox
JULY 18, 2021
Be proactive with your customer support and create helpful blogs, videos, and social media posts explaining how to use your products and services. . Every new release should be followed by a blog or video explaining how to use it. Engage in social listening. Create helpful content. A great FAQ page also goes a long way.
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