Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Miuros recognized a huge need for insight around macros and developed a platform using AI that gives valuable insights about your macros. Click here to read the original. Front is a really cool, inexpensive, and incredibly collaborative email platform.

Technology 74

Technology Technology Customer Service Contact Center 74

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5) No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). But like every other tool, Formstack has its drawbacks. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Use AI to augment agent performance as it makes sense. Click here to read the original.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Zendesk

JUNE 15, 2021

Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. That makes it easy for community members to tag advocates when they have specific questions. “Customer advocates are the people changing the business world.”

Sales 64

Sales Net Promoter Score Social Media CRM 64

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Advanced internal knowledge base software eliminates wasted time by using AI to predict customer needs and provide agents with the appropriate responses right inside the live chat window. Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

SurveySensum

FEBRUARY 24, 2022

It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. It is an ideal web-based customer feedback software that allows you to create surveys without writing any code.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Functionality, Usability) and tag sentiments (Positive, Negative, Neutral).

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Comm100

OCTOBER 19, 2022

Rule-based and AI-based. AI-based chatbots, on the other hand, are equipped with a digital brain–known as artificial intelligence. 1 AI-based Chatbots. Let’s come back to AI-based chatbots. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. Wrapping It Up.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. All you have to do is create tags and incorporate relevant keywords for 15 responses. And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. Assign multiple tags to your questions to retrieve a specific set of questions whenever you need. Question Bank: Centrally store all questions in folders.

Education 52

Education Start-ups AI Close the Loop 52

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Easily search for articles, blog posts, tickets, and more in Zendesk with Command E! Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

SurveySensum

MARCH 10, 2023

In this blog post, we will explore customer retention strategies that can help you keep your customers happy and loyal and ultimately contribute to the growth and success of your business. Consider using an AI tool like SurveySensum’s Text and Sentiment analysis to analyze your feedback.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. Text analysis is an AI tool that needs to be trained first. So, follow these steps to analyze open-ended feedback efficiently: Create tags and add relatable keywords for the first 15 customer feedback. That’s where we come in.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Comm100

DECEMBER 14, 2022

CXA uses AI to automate conversations, whether customer or company-initiated, for the entire customer lifecycle including marketing, selling, and servicing. Merge tags can help you personalize an email beyond just first names. AI-generated videos means you don’t have to worry about cameras, lighting, retakes, and editing.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SugarCRM

AUGUST 31, 2021

And chances are, your blog post section is somewhere at the top. . Below are four ways why blog content is still relevant to your B2B marketing interactions. Valuable blog content builds trust and provides insightful opinions about your products and industry, how-to information, and guest pieces from authority voices in your industry.

B2B 46

B2B Social Media Artificial Intelligence B2C 46

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

ProProfs

APRIL 5, 2022

AI-powered conversion-boosting technology Starts at $90USD/month. Organize your leads and accounts into ‘notes’ and ‘tags’. Blogging, SEO, and ad tracking & management Free and paid plans. AI-powered sentiment analysis. AI-powered conversion-boosting technology . Templates for e-books, e-courses, and webinars.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 41

Social Media CRM Omnichannel Invoicing 41