Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. One client called these “ stop words.” They’ll most certainly call upset after 48 hours when we promised a call back in 24. Also at the end of the interaction, the agent might be responsible to leave notes, tags or dispositions.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance. Put content where customers are looking for it.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. Meanwhile, she received a tNPS survey after an insurance call asking about her interaction. How satisfied were you with the overall resolution of your issue or concern during this call, on 0-10 scale? That’s where we come in.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again. Most customers don’t want to call anyway.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). Google Form Start from $12 per user per month NA Yes Yes Phone call, live chat, and email support.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

SEPTEMBER 7, 2017

It means empathizing with them and their experiences, and working hard to find the best solution to your customers’ problems. I would take their orders, communicate their orders back to them, and then pass that order onto the kitchen staff. That’s where I first learned how to listen and talk to customers.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Salesforce is often considered the gold standard for CRM solutions.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. When your customers aren’t calling in, your company is saving time and money. No Replies. The deadlier alternative to slow replies is no replies. Cost-Effective Help.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Intercom, Inc.

DECEMBER 18, 2018

Come back” campaigns for inactive users. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. They’ll keep users engaged and coming back to your product during those critical early days when churn is highest.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

SEPTEMBER 5, 2019

” How do we think about information architecture (IA) in a world where command-line context-switching is coming back in fashion? Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Intercom, Inc.

MAY 24, 2018

Looking back, we got kind of lucky in taking that step because that’s become a really big part of the business. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Adam: That’s an interesting challenge. Where did you start?

B2B 182

B2B Sales Start-ups B2C 182

ProProfs

APRIL 5, 2022

Outbound Lead Generation Tools – These tools make it easy to reach out to your target audience via outbound channels, such as emails, calls, and SMS. Organize your leads and accounts into ‘notes’ and ‘tags’. Blogging, SEO, and ad tracking & management Free and paid plans. month (billed annually). . $

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Intercom, Inc.

JULY 23, 2018

My colleague Patrick calls this the problem of the big whale and the long tail. Just because your lead hasn’t gotten back to you doesn’t mean they aren’t interested, but it’s not worth trying to guess when they’ll be ready to talk. As salespeople we want to give ourselves the best shot at closing all our opportunities.

Sales 151

Sales Start-ups 151