Intercom, Inc.

MARCH 25, 2020

You should put all of these questions and their answers together in an article , a blog post or on your website. E.g. a message about your COVID-19 response, sent to someone who stopped using your service after a trial 2 years ago, is unlikely to be relevant. Tag conversations for later.

Start-ups 160

Start-ups 160

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. This has become all the more important during the COVID-19 pandemic and will likely remain that way. Boost customer loyalty. Pre- and post-chat surveys.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Intercom, Inc.

MARCH 24, 2020

But when an unprecedented event like Covid-19 hits, what do you say and how do you say it? We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Check out more tips on supporting your customers during Covid-19 using Intercom here.

B2B 31

B2B Start-ups Sales 31

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. So, ok, I will be talking about health, after all, but mental health and not physical and COVID-related health.) The rise of C-commerce. Mental health pushing new business models and functionalities.

Entertainment 97

Entertainment CX Government Retail 97