Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Tag conversations for later.

Start-ups 160

Start-ups 160

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

APRIL 22, 2021

They just don’t know what they should be doing and how they’re being evaluated” As I talk to more and more of these folks, there’s a bit of a crisis where they have two career paths. The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. The more secure and crisis-ready, the better. Guest blog post written by ibex. Not to mention, replacing a representative is costly. Largely, most organizations need to focus on engagement. An elite selection of technology tools and offerings.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Naturally, your customers’ attention will be a little more divided during a crisis. Sending an empathetic, genuinely helpful message will require some careful consideration.

B2B 31

B2B Start-ups Sales 31

Intercom, Inc.

OCTOBER 17, 2019

” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. Next month it’s tagging. ” And then with this outcomes-over-output thing, I had a mini identity crisis.

Sales 119

Sales Engineering Start-ups Data Entry 119