SurveySensum

MARCH 10, 2023

” – and an open-ended follow-up question asking ‘why’, you can gain valuable insights into your customers’ expectations and experiences. In this blog post, we will explore customer retention strategies that can help you keep your customers happy and loyal and ultimately contribute to the growth and success of your business.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. Limiting yourself to just the loyalty metric won’t provide you with a holistic view of your customer’s experience, you also need to focus on other metrics like customer effort, satisfaction, etc.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Comm100

JANUARY 21, 2021

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. Boost customer loyalty. In 2020, 84% of customers were satisfied with their live chat experience. Pre- and post-chat surveys.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. But since they’ve gone all out to improve their customer service and received more favorable reviews, United Airlines’ NPS score has improved significantly and currently stands at a much healthier 50. Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Beyond Philosophy

NOVEMBER 4, 2014

All kidding aside, there are ways to help wine customers make decisions on which choice to make. Price tags in yellow, discounts, etc. are ways to ease the customer decision making. . These could include: Price reduction in yellow on a big price reduction label. Employing a reduction of choices in each category. 16 July 2013.

CEM 113

CEM Customer Loyalty Customer Experience Management Customer Experience 113

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s).

Social Media 59

Social Media Customer Service Start-ups Legal 59

Comm100

OCTOBER 17, 2017

As the years have passed, social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. Increase Customer Loyalty.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. The multidepartment system has enabled Hertz to respond within 75 minutes to more than 1,000 individual customers per week. Want more reading?

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. WordPress blogs. The question is a loaded one. Facebook profiles, pages and groups.

Social Media 41

Social Media CRM Omnichannel Invoicing 41