Zendesk

MAY 25, 2022

I have been working in CX for six or seven years. But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. So if you’ve just dropped in on the CX scene, let me help you get up to speed.

CX 98

CX Social Media Start-ups Sports 98

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. A dedicated CX Consultant comes along with the SurveySensum feedback platform to help every step of the way – from which questions to use to how to analyze the feedback and take action on it.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. The digital age has ushered in a host of incredible technological marvels, greatly enhancing the customer service landscape. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

FEBRUARY 24, 2022

Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. . And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

InteractionMetrics

JULY 10, 2023

The Quick and Dirty Truth about AI for CX First, if you are a Customer Experience Director with only 30 seconds to spare, here’s the short guide to AI for customer experience. The first step in analyzing any large unstructured dataset is called “tagging.” Tagging is tagging. Again, it depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52