Inside Customer Service

DECEMBER 2, 2021

There's something amazing about being served by an employee who loves the brand they represent. asked an employee as she approached Sally. In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan.

Retail 260

Retail Social Media Finance Sales 260

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.

NPS 52

NPS Social Media Text Analytics Outlook 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. The modern contact center always views AHT in balance with the customer experience and aims for a healthy AHT where well-trained, empowered agents are giving customers complete, thorough answers as efficiently as possible. Employees come first.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

ProProfs

OCTOBER 4, 2022

Ensuring your employees remain informed about compliance-related policies, procedures, laws, and regulations is crucial for compliance risk management and goes a long way toward avoiding the hefty penalties and reputation damage that come with non-compliance. . What are Employee Compliance Assessments? Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

Comm100

NOVEMBER 5, 2020

It is an agent-facing tool that helps team members quickly answer specific questions about how a product works, a return policy, ongoing promotion, or–on a more personal note– information about employee benefits like health care and PTO (paid time off). Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. All you have to do is create tags and incorporate relevant keywords for 15 responses. And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52