SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) It enables users to create detailed and customized reports.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. Community Forums: Dive into industry-specific forums and online communities to connect directly with your audience. You don’t need to manually tag every response. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. A KPMG report has revealed that 55% of chief compliance officers consider it a top compliance challenge to promote awareness of compliance responsibilities across the enterprise. . Did you know?

Compliance 52

Compliance Finance Government Agriculture 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name. With CommBox, you can: .

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). The tool is suitable for businesses of all sizes and industries. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Intercom, Inc.

APRIL 22, 2021

You’re sort of trying to describe reality but also pull the industry in a certain direction. “As the industry we’re in gets older, lots of folks are trying to develop themselves without moving into people management” A good example of this is how to become a staff engineer. Take architects.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! In this blog post, we’ll answer all these questions and more. Or, more terrifyingly, when it’s plummeting into negative territory? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

MARCH 1, 2024

Failing to Benchmark & Compare Against Competitors: According to a report by Forbes, 81% of businesses with a formalized benchmarking process in place believe that it significantly improves their competitiveness in the market. Neglecting to benchmark against industry standards can plunge businesses into a sea of ambiguity.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

Use AI survey software to create stunning surveys that are fit for each use case and industry. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. TL;DR Ditch boring surveys, embrace AI magic! Formstack Formstack's intelligence goes beyond integrations.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. It allows companies to compare their performance to industry benchmarks or competitors. All you have to do is create tags and incorporate relevant keywords for 15 responses. What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. Understanding what constitutes a good NPS score or tNPS score in your industry requires conducting research, as tNPS scores can vary across industries and geographical locations. That’s where we come in. But is it good or bad?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume. Download Now. Team Player.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. Lastly, check feedback against other information , like what users do in the app or any issues they report. Well, this is a hectic task. This helps keep things balanced.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

ProProfs

APRIL 5, 2022

Analytics – The best lead generation services offer powerful reporting and analytics that make it very easy to sculpt your lead campaigns for maximum convertibility. Real-time reporting. Customized lead recommendations by target industry, account, and business. Organize your leads and accounts into ‘notes’ and ‘tags’.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Source: Alex Knight. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

SEPTEMBER 7, 2017

This first question gives your interviewee a chance to show off their understanding of the customer service industry. This question gives your prospective live chat agent a chance to reveal a bit of their skill set, and show their knowledge of why certain skills matter in the industry. What skills could you bring to our live chat team?

Sports 44

Sports Customer Service Start-ups Construction 44

ProProfs

JANUARY 6, 2022

These numbers indicate only one thing – the eLearning industry is only gaining ground with time. Learning Reports & Analytics. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. ProProfs eLearning Authoring Tool.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Zendesk

FEBRUARY 17, 2022

Once you capture those details, you can regularly nurture leads through content that builds brand awareness, answers customer questions, and reiterates your company’s reputation as an expert in its industry. Tag the experts you interviewed on social posts about the lead magnet. Free consultation.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business Seeks Industry-Specific CRM. Business Seeks Industry-Leading CRM. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. For me, the concept of “essential industries” will start to shift in a direction beyond physical health, towards mental health and mental development and the above players will play a huge role in that. The rise of C-commerce.

Entertainment 97

Entertainment CX Government Retail 97