Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. .

Start-ups 86

Start-ups Sales Customer Experience 86

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. You don’t need to manually tag every response. This tool leverages machine learning and tags thousands of responses in just a few seconds. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Pros Ideal for portraying KPIs Comprehensive research format available Cons Cluttering of data Difficult for long-tail search terms Pricing: $39/month 3. Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 24, 2022

It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets. Formerly known as PollDaddy, Crowdsignal can build surveys and polls for your website, blog, and social network profiles. It is an ideal web-based customer feedback software that allows you to create surveys without writing any code.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Execs In The Know

MAY 2, 2022

Reassess Your KPIs & Rebuild Your Journey Maps. When was the last time you assessed your North Star KPIs or rebuilt your customer journey maps? Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex. Not to mention, replacing a representative is costly.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

While there may be a monthly meeting to debrief and review KPIs, the two functions typically operate in separate spheres. Social NPS and sentiment scores are two examples of KPIs that need to be reviewed by the collective team – not in functional silos. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52