Remove blog tag on-hold-with
article thumbnail

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Intercom, Inc.

If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Ditch long hold times with Intercom Switch. Tag Articles for easier content management. Teammates can now tag an Article in Intercom to help them organize their content.

Gaming 118
article thumbnail

Switching from Delighted? Explore These Top 9 Delighted Alternatives

SurveySensum

It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. But with Delighted this option is a limitation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Top GetFeedback Alternatives & Competitors In 2023

SurveySensum

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. The same holds true when narrowing down the top 7 GetFeedback alternatives. As a result of these limitations, users look for alternatives to GetFeedback. So let’s explore.

NPS 52
article thumbnail

8 Essential Features for your Contact Center LMS

Customer Service Life

This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video discussing this content. When you picture customer service training, what key elements come to mind? But with a ton of options on the market, which one should you choose?

article thumbnail

Find Your Ideal InMoment Alternative: A Detailed Comparison

SurveySensum

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. The same holds true when narrowing down the top 7 InMoment alternatives. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) So, let’s start exploring.

article thumbnail

How to run a successful beta in 7 steps

Intercom, Inc.

Decide whether or not you are holding something of value back from non-beta customers or if it falls short of the bar you set out to exceed. Decide whether or not you are holding something of value back from non-beta customers or if it falls short of the bar you set out to exceed. Short on time? Consider who should get access.

Start-ups 223
article thumbnail

Contact Center Metrics ARE Customer Experience Metrics

Customer Service Life

This article was originally published on the ICMI Blog on March 29, 2018. I do my best to join #ICMIChat every Tuesday, and I’m only slightly exaggerating when I say that a least once per week someone bangs on the idea of holding agents accountable to a specific AHT goal for phone and chat conversations. Here’s the deal with AHT.