SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. Otherwise, the whole process of your NPS strategy goes to waste. The next big challenge with launching NPS surveys is to explore strategies to increase survey response rates. What is NPS? Take action.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. We’ll equip you with the knowledge, strategies, and best practices to extract meaningful insights from your tNPS data and drive impactful change in your organization. That’s where we come in.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. for those with poor omnichannel brand strategies. Tip 7: Use Feedback for Website Optimization Slow-loading websites cost retailers $2.6 So, let’s begin this journey and discover how to do it.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Pretty straightforward, right?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. And at the same time, as our lives have mostly been confined to our homes, it’s natural that retailers in the West, too, are increasingly livestreaming their offering. The rise of C-commerce.

Entertainment 97

Entertainment CX Government Retail 97

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. The question is a loaded one.

Social Media 41

Social Media CRM Omnichannel Invoicing 41