CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Customer experience is one of the most important factors in business success. What does all of this mean? Photo by Adeolu Eletu on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! But what happens when your NPS score isn’t quite as rocketing as you’d like? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

CX Journey

MAY 20, 2015

This results in irregularities and ambiguities that make it difficult to understand using traditional programs as compared to data stored in fielded form in databases or annotated (semantically tagged) in documents. There really is nothing like reading verbatims to get the tone, the pain, the delight, the rich detail of the experience.

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

Intercom, Inc.

SEPTEMBER 22, 2022

Your choice of words, tone of voice, and actions during the interview all work together and make the difference between getting a good, helpful result or not. They work with consulting firms, hire their own analysts, buy data management software. And for a while, that was the case for Michele. Diving into customer research.

Start-ups 138

Start-ups Invoicing Education Sales 138

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. Forget clunky forms and generic questions. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Email is one of the most effective channels that a business can use to reach its customers. And if done right, it’s also one of the most useful. What is email marketing?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150