Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In This Article: What is Voice of Customer Analytics?

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Logicalware

NOVEMBER 5, 2021

So in this blog, we’ll explain how they work and how they can improve your workflows. open, pending, on hold or resolved) Categories and/or Tags (For searching and reporting) Attachments (e.g. As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. That’s why you should go for omnichannel because your customers are everywhere, and catering to just one channel is not sufficient. So, let’s begin this journey and discover how to do it.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Finally, we spend a ton of time in the customer experience space, reviewing feedback from voice of customer surveys and closing the loop with customers. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex. Capturing, understanding, and acting on customer sentiment is critical to properly understanding your customer journey, and where to focus your CX strategy. Not to mention, replacing a representative is costly.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

To win in this channel, marketers and customer care associates need to come together to form an all-star team, moving the service experience from a reactive to a proactive state to champion opportunities for value creation. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. First, ask the feedback right there in the app and not on the other channels because they tend to ignore it. Well, this is a hectic task. So, what to do to resolve this challenge?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. And if done right, it’s also one of the most useful. Startup L. .

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

MAY 24, 2018

Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. ” For us, it really comes down to the technology a company uses as well as their business tag. They made sure every chapter came out in a similar voice so it was a consistent reading experience.

B2B 182

B2B Sales Start-ups B2C 182

SugarCRM

DECEMBER 9, 2021

With the endless outlets and communication channels available, there’s no excuse for not keeping your existing customers happy and enthused. They’re the people with a big social media following or a successful blog, and plenty of people turn to them for advice. They’re a Support Channel for Your Business. They Change Minds.

Social Media 26

Social Media Start-ups Sales Education 26

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Omnichannel communication HoduCC contact center software enables you to manage customer interactions across all channels in a single place. Every good thing comes at a price.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

JANUARY 6, 2022

For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. They also train customers, channel partners, resellers, distributors, franchisees, and even consultants. Convert text to a voice format. Choose a male or female voice.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49