Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. At the same time, the millennials and Gen Z who interact primarily through digital communication are becoming your customers and will expect you to be available to them via social media.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

SurveySensum

MARCH 1, 2024

Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 Functionality, Usability) and tag sentiments (Positive, Negative, Neutral). STEP 2: Analyze Based on Demographics Utilize demographic data to segment customers, understanding which groups have more Promoters or Detractors.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

PeopleMetrics

DECEMBER 5, 2017

Each customer case requiring follow up should also be enriched with some simple tags that help you categorize the primary reason for the case. What was it that drove the customer’s experience? She works every day to help her clients improve the experience they provide to their customers. Talk to Audrey.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. What would you do if you got more than THOUSANDS of qualitative in-app feedback? And how would you know which ONE is important from all the comments and ratings?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52