Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. Personalized coaching technologies to seamlessly track, measure, and act on agent performance needs on an individualized basis and identify personalized KPIs and goals. An elite selection of technology tools and offerings. Get Smart About VoC and Business Intelligence.

CX 97

CX VOC Customer Journey Map Contact Center 97

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

SEPTEMBER 22, 2022

Your choice of words, tone of voice, and actions during the interview all work together and make the difference between getting a good, helpful result or not. Now, there are these three blog posts,” and it was just kind of a jumbled mess. And that’s using empathy – everything from tone of voice to specific phrases you use.

Start-ups 138

Start-ups Invoicing Education Sales 138

Intercom, Inc.

MAY 24, 2018

Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. ” For us, it really comes down to the technology a company uses as well as their business tag. For us, if it’s Saas, B2B and using one of six pieces of technology, it’s a super high signal.

B2B 182

B2B Sales Start-ups B2C 182

SurveySensum

DECEMBER 14, 2023

With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Leverage data and technology to deliver personalized experiences. This tool will automatically tag comments in different categories, assigned by you, for detailed reporting and analysis.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

ProProfs

JANUARY 6, 2022

For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Gomo relies on HTML5 and other web technologies to create custom courses that work effortlessly on any device. Convert text to a voice format. Choose a male or female voice.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52