blog tag waiting-on-hold 
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. I do my best to join #ICMIChat every Tuesday, and I’m only slightly exaggerating when I say that a least once per week someone bangs on the idea of holding agents accountable to a specific AHT goal for phone and chat conversations. Average Handle Time (AHT).
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Wait… hang on… my order number is here somewhere. Download Now. Uhhh… I’m looking for it, just a minute…” – Anonymous Customer.
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Comm100
FEBRUARY 20, 2018
This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Longer wait times equal a more expensive phone bill, meaning that cutting staff may actually end up costing more than it saves. Source: Alex Knight. Why Chatbots?
Intercom, Inc.
OCTOBER 17, 2019
” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. It’s about this idea that there’s a core difference between the output of a product team and the business outcome generated.
Comm100
OCTOBER 17, 2017
This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Introduction. With the fame came a wave of social media engagement. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.
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