Remove blog tag workforce-optimization
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8 Essential Features for your Contact Center LMS

Customer Service Life

This article was originally published on the FCR blog on October 8, 2018. For optimal learning and retention, the platform should allow for video, reading, activities, and simulations to practice the behavior required for the job. Learn from anywhere and from any device- Today’s workforce is more mobile than ever.

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10 Best eLearning Authoring Tools

ProProfs

For example, when you create a master version of an image, you should be able to optimize it so that it appears flawlessly on different screens. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Responsive Design. Publication.