Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Click here to read the original. We’re rapidly approaching three years since I joined FCR as Head of Quality.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. But if you don’t have the time to learn all the bells and whistles or the budget to justify the premium price tag that comes with these apps, you can always rely on the miracle worker that is Google Sheets to get the job done without a fuss. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. Tagging is tagging.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Comm100

OCTOBER 19, 2022

These chatbots have artificial intelligence (we’ll talk more about that in a bit) and respond to questions as if they were real people. AI-based chatbots, on the other hand, are equipped with a digital brain–known as artificial intelligence. Chatbots simulate human conversation. 6 Sentiment Analysis.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Execs In The Know

FEBRUARY 17, 2023

Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives. Guest blog post written VXI. Once that question is answered, content can be categorized, and stakeholders assigned.

Social Media 52

Social Media Artificial Intelligence AI Retail 52