Intercom, Inc.

APRIL 22, 2021

Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. Will finds that writing a promotion packet is a good way to navigate the path towards becoming a staff engineer. Solving the puzzle.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either. This should be a good enough reason why customer retention is something your business takes very seriously.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance. Integrate Slack with support tools.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Intercom, Inc.

JUNE 5, 2019

We and our partners have today released 19 apps for your inbox – this initial range of apps give you the right context alongside every conversation, allow you to sync data across your tech stack and enable you to trigger actions in external tools with just one click. Plus, we’ve built new ways to view your Intercom data inside your inbox.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. How Can Chatbots Help Me Save?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Intercom, Inc.

OCTOBER 17, 2019

” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. For once, the big debate isn’t about the brand of Post-Its or Sharpies. It’s not personas versus Jobs-to-be-Done. Paul Adams: Yeah, sure.

Sales 119

Sales Engineering Start-ups Data Entry 119