Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Tag Articles for easier content management.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. I call this China-inspired trend C-commerce. Tech companies have not only been self-regulating to become more ethical. So there’s the tech giants battling informational and social injustice from the governmental and public side.

Entertainment 97

Entertainment CX Government Retail 97

SurveySensum

MARCH 1, 2024

This approach allows them to track the impact of implemented changes, identify emerging trends, and continuously refine their strategies based on real-time customer insights. Consider a tech company that conducts an NPS survey, identifies a need for improved customer support, and rolls out training for its support team.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either. That’s an alarming trend that you can ill afford to ignore. Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

NOVEMBER 22, 2023

For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Zendesk

MAY 20, 2022

You can’t fully understand their needs just by looking through your sales tech stack (although it’s a great start). There are a few ways you can gather the right details: Ask for demographic information in online forms to learn more about trends in your client base. Keeping up-to-date with current trends on blogs and social media.

Sales 98

Sales Start-ups B2C Construction 98

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52