Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Totango

NOVEMBER 3, 2022

Hedgpeth noted that Sumo Logic does this by “shifting left,” meaning they shift their customer success assets to the left of the sales cycle rather than only utilizing them in the post-sales journey. Any successful company that’s onboarding many new customers needs a “tech touch,” also referred to as digital automation, to scale up.

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. While a CRM provides a great view of your sales cycle, it doesn’t provide a holistic view of the entire customer relationship. There’s no denying the power of good customer relationship management (CRM) software. Salesforce. HubSpot CRM.

CRM 69

CRM Sales Customer Relationship Management Touchpoint 69

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Why are emails crucial to closing the deal?

Sales 118

Sales CRM Construction Start-ups 118

Totango

MARCH 8, 2022

That makes it a challenging day for the tech industry, which still only sees 5% of leadership positions held by women ! Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr.

Sales 86

Sales 86

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, noted higher online sales ?that Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. However, obstacles still loom. supply chain isn’t smoothing out.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Blog articles. For one thing, understanding how a lead has found you aids in successful sales prospecting.

Social Media 98

Social Media CRM B2B B2C 98

Execs In The Know

MARCH 20, 2023

The super-agent skill set Extensively trained in high-quality, omnichannel support, universal CX agents have a firm understanding of how to help out with the majority of customer issues — from tech support to billing and most things in between. Guest blog post written by ibex.

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Tech support.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Intercom, Inc.

SEPTEMBER 7, 2018

Volume and capacity are always top of mind for sales, support and marketing teams. For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Accelerated sales cycles. Code-free customization.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Intercom, Inc.

JANUARY 2, 2019

Drive growth and revenue with Custom Bots for marketing and sales. Next, our Custom Bots add-on for sales and marketing teams allows them to create completely unique, automated flows to engage more website visitors and drive more of them to take action, automatically. Apps to measure data and keep your tech stack in sync.

Start-ups 141

Start-ups Sales CRM Technology 141

Intercom, Inc.

APRIL 4, 2022

I enjoy reading and learning about system design, so billing was an interesting space, and gave me the opportunity to work closely with our Sales team and tackle some fascinating problems. . At Intercom, when we talk about boring tech, we mean tech that is “ easy to understand, familiar, and uneventful.” Reward kindness.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

Customers That Stick

SEPTEMBER 18, 2014

She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. Keep your promotions to these loyalty program customers competitive, exclusive and easily redeemed on a mobile device and at the point of sale. Blog customer-loyalty Guest Posts customer loyalty customer retention'

Social Media 133

Social Media Customer Loyalty Retail Customer Acquisition 133

Execs In The Know

FEBRUARY 15, 2023

But today, with readily available tech powered by AI and big data, companies can deliver faster, easier, and more personalized experiences than ever. Outdated technology: If you’re like 55% of firms surveyed by IBM , tech is a limiting factor when it comes to personalizing the experience. Guest blog post written by ibex.

CX 52

CX Actionable Insights Contact Center Start-ups 52

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. But is it the best way to sell a SaaS product?

Customer Journey Map 74

Customer Journey Map Sales Customer Loyalty Social Media 74

Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below. Celebrate small successes and share stories.

CX 129

CX Customer Experience Education Machine Learning 129

Comm100

FEBRUARY 15, 2022

On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets. An on-demand economy also offers personalized products and services wherever possible to succeed in sales and utilizes advanced systems to coordinate vendors and clients. Tech industry developments for new demand.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

Aquire

AUGUST 30, 2021

Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. Increased sales. Maybe the owner greets you by name. Higher customer retention.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . When to use Tech-Touch vs. High-Touch.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Engineering 110

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. CSM role duties may vary by company.

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

SugarCRM

JULY 11, 2023

Issues That Led Sofia University to Switch to Sugar Like many organizations today, Sofia University faced a generous tech stack. But the tech stack didn’t do the University much of a service because it didn’t offer a centralized view of the customer – its students, in this case. It became inefficient.

CRM 20

CRM CX Sales Business Operations 20

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Customer service executives should be able to handle the software within a few hours.” – What to think about when choosing call centre software , Irish Tech News; Twitter: @Irish_TechNews. Take feedback from users during the trial period.

Contact Center 140

Contact Center VOC Social Media AI 140

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. In April, we announced the launch of Sales Intelligence – a powerful tool that streamlines outbound and inbound customer service, ensuring a cohesive and consistent experience across all touch points.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Beyond Philosophy

MARCH 31, 2015

One industry consultant said that the new, high-tech branches are aimed at three customer personas: busy, gadget-centric millennials, Gen X soccer moms, and baby boomers who own small businesses. Branches allow for direct contact with individuals and businesses important for the sales of financial services. Blogs Customer Retention'

Customer Relationship 124

Customer Relationship Retail Finance Customer Retention 124

Totango

JUNE 11, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. Data warehouses collect data from operational systems as well as a wide range of other data resources, including finance, sales, marketing, customer-facing applications and much more.

Finance 63

Finance Start-ups Sales Technology 63

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . When to use Tech-Touch vs. High-Touch.

Customer Journey Map 84

Customer Journey Map Touchpoint Start-ups Engineering 84

Bill Quiseng

FEBRUARY 1, 2016

This was originally published as a guest post on Shep Hyken’s customer service blog. . One way is to increase sales. Businesses may have reduced labor costs by offering hi-tech customer services, but by reducing human interaction with their customers, they inadvertently have jeopardized customer loyalty.

Customer Service 119

Customer Service Non-Profits Customer Loyalty Technology 119

CallCare

NOVEMBER 23, 2021

The drive to reduce cost and the growth of tech (AI) should not be at the expense of customer experience (CX). We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. People supported by tech are the best answer, not people replaced by tech.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

PeopleMetrics

JANUARY 19, 2018

For insight into where we stand today, we’ve connected with people involved in Healthcare Compliance and Legal, Sales Force Effectiveness, Learning & Development, Incentive Compensation and Patient Services across a variety of healthcare and pharmaceutical companies. P.S. What did you think of this blog post? The Future.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

SugarCRM

DECEMBER 12, 2023

Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. If you haven’t read the first two parts, hop on to our blog section and read those before. Enter sales automation.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

Win the Customer

APRIL 27, 2016

Unless your small business is in the high-tech sector, it’s still important for you to have professionally printed business cards for your key employees to give out when networking with suppliers or bringing in new customers. If You Have a Company Blog, Maintain It. Have Both Paper Business Cards and Paperless Business Cards.

Invoicing 75

Invoicing Hospitality Hospitality Sales 75

Callminer

AUGUST 1, 2017

He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. More adaptive to tech, especially those that are cloud-based. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334